Manager - Network Practice

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them.

If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Manager - Network Practice leads the strategic planning and execution of technology initiatives, overseeing IT infrastructure to ensure optimal performance, security, and availability. This role is responsible for driving innovation in technology solutions, managing the technology budget, and developing policies for compliance and data security. The Technology Manager collaborates with cross-functional teams to integrate technology with business processes and mentors the technology team to foster continuous learning and improvement.

Role Description (Including, but not limited to)

• Lead the strategic planning and execution of technology initiatives to support the organization's goals.
• Oversee the management of the IT infrastructure, ensuring optimal performance, security, and availability.
• Drive innovation in technology solutions to enhance service delivery and operational efficiency.
• Collaborate with cross-functional teams to integrate technology solutions with business processes.
• Manage the technology budget and ensure cost-effective resource allocation.
• Develop and implement technology policies, standards, and procedures to ensure compliance and data security.
• Mentor and develop the technology team, fostering a culture of continuous learning and improvement.
• Ensure the successful deployment and maintenance of technology systems and applications.
• Analyze and assess emerging technologies and trends to inform strategic planning.
• Establish and maintain relationships with technology vendors and partners to ensure service quality and value.

Behaviors and Competencies

• Strategic Thinking: Can analyze complex situations, anticipate future trends, and align and integrate strategies across departments or functions.
• Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.
• Innovation: Can navigate major shifts in organizational strategy, support others through change, and champion innovation culture.
• Change Management: Can manage major changes in organizational processes or policies, can facilitate change management processes among others, can mentor others in effective change management, and can adapt change management style based on the situation and the organization’s needs.
• Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
• Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
• Technical Expertise: Can demonstrate a high level of technical expertise in a specified area and can serve as a resource for others.
• Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.
• Continuous Improvement: Can identify major areas for improvement, implement major changes, and support others in their continuous improvement efforts.
• Decision-Making: Can facilitate group decision-making processes, build consensus, and commit to a course of action even in the face of uncertainty.

Skill Level Requirements

• The expertise in leveraging cloud-based platforms and services to build, deploy, and manage applications and data on the internet. - Expert
• The ability to maintain, manage, and optimize a variety of data communication networks and systems to ensure seamless connectivity and performance. - Expert
• Proficiency in working with and understanding security solutions from leading vendors such as Okta, Crowdstrike, Palo Alto, Proofpoint, CyberArk, SailPoint, Fastly, FireEye, and Fortinet. - Expert
• The ability to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively. - Expert
• Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied. - Expert
• Ability to examine, clean, transform, and model data to discover useful information, draw conclusions, and support decision-making. - Expert

Other Requirements

• Completed Bachelors Degree or relevant work experience required.
• 3+ years of experience working in a Tier 2 or 3 IT support environment.
• 1+ years of management experience preferred.
• Ability to travel 20%.

The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status