International IDCS Build Technician

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Data Center Technician will assemble racks which include servers, networking devices, storage, cables and other data center equipment. They will integrate the hardware to complete the customer’s datacentre solution. The Data Center Tech will complete all aspects of the build by following runbooks and quality control checklists, that outline the defined procedures and instructions. This position will be reporting to UK IDCS Manager and will be required to report to the SHI UK Nexus office location as determined by SHI management.

Role Description

• Use AX to check equipment in and validate against Bill of Material
• Configure servers and complete documented bench testing
• Power on components and check for failures by monitoring lights and display diagnostics
• Complete configuration updates as documented per customer’s requirement
• Follow Quality Control processes and documentation specific to build type and customer
• Follow detailed oral and written instructions in the installation/removal and repair of electronic equipment.
• Decipher customer documentation and specifications to turn a logical construct into a physical build.
• Ensure all client related information and documentation is handled in accordance to ISO 27001 requirements.
• Possess the ability to place all components, including disks, NICs, memory, into the customer defined configuration
• Install components into the rack following the rack elevation diagram
• Install cables and labels as documented in the runbook
• Learn the customer labeling process and naming standards for power and network and be able to meet the quality control expectations for that labeling
• Conduct power testing and respond to any DOAs by debugging and then opening tickets with appropriate hardware vendors as necessary
• Complete power redundancy testing by failing over power strip A and then power strip B
• Assist automation team in running custom scripts to complete hardware verification and populate files with output
• Using customer and internal documentation, conduct regular thorough reviews of builds to verify they are being built to spec
• Attend internal meetings to report status on current build projects
• Read and comprehend technical manuals, troubleshooting guides, manufacturers specifications, and equipment displays/monitors
• Make support calls to vendor to open tickets for failed components
• Complete IP updates on management interfaces
• Install license keys
• Complete BIOS and firmware updates
• Capture network interface MACs and save the data
• Capture and merge data and post to internal systems
• Acquire additional skills to maintain technical competencies
• Work closely with warehouse teams to advise on crating status and any delays potentially impacting the shipping schedule
• Process staged inventory and order modifications working closely with Sales and warehouse staff to address any issues and necessary updates
• Assist with QC tasks as required by the management team.
• Support other departments as required by the management team.

Behaviors and Competencies

• Teamwork: Can understand the importance of teamwork and is developing the ability to contribute effectively to team efforts.
• Initiative: Can demonstrate a willingness to take on new tasks and responsibilities when assigned.
• Time Management: Can understand the importance of time management and strives to prioritise tasks to meet deadlines.
• Critical Thinking: Can understand and identify the strengths and weaknesses of an argument.
• Technical Expertise: Can understand the basic concepts in a technical area and seeks guidance when applying them.
• Information Gathering: Can demonstrate a willingness to gather necessary information when assigned.
• Willingness to Learn: Can demonstrate interest in learning new things and seeks opportunities for personal and professional development.
• Follow-Through: Can demonstrate a willingness to complete assigned tasks and responsibilities on time.
• Technical Troubleshooting: Can demonstrate a willingness to identify and address simple technical problems when they occur.
• Detail-Oriented: Can demonstrate an ability to follow instructions and complete tasks as assigned.
• Multi-Tasking: Can demonstrate a willingness to take on multiple tasks and responsibilities when assigned.

Skill Level Requirements

• Ability to decipher technical documentation and communicate technical detail to team members translating logical information into a physical build
• Ability to work with multiple resources under tight time constraints to meet strict deadlines while maintaining order and professionalism
• Technical problem-solving skills
• Ability to pay attention to detail
• Ability to complete technical configurations, such as firmware upgrades, network settings, and custom settings as required by the customer across multiple vendor platforms
• Ability to work with several teams and manage multiple rack integration projects that are running simultaneously
• Ability to comprehend technical documentation, including VISIO diagrams, and be able to transfer that logical information into a physical build.
• Organisational and planning skills
• Troubleshooting skills
• Structured cable routing skills

Preferred Skills:

• Knowledge of configuration and warehouse processes
• Some knowledge of servers, storage, networking and associated problem-solving skills
• Knowledge of AX, specifically as it relates to config check in / check out and order processing

Other Requirements

• May be required to stoop, bend, kneel and squat for extended periods of time
• May be required to lift and move items for prolonged periods.
• May be required to work overtime to meet client and business demand.

SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.