Inside Client Account Manager in Milton Keynes

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Inside Client Account Manager (ICAM) is pivotal in providing World Class Support to SHI’s customers by collaborating with field sales and SHI’s partner network. The ICAM assists in generating new sales within their current account set by making positive impressions with their customers and proactively managing renewals. This role involves creating competitive pricing quotes for customers’ IT needs, processing orders, and providing timely updates. Reporting directly to a Manager – Inside Sales, the ICAM is a key contributor to revenue growth.

Role Description (Including but not limited to)

• Function as the central sales contact for our core customer base.
• Forge strong relationships with customers, external sales team, and SHI internal departments.
• Work closely with aligned Outside Sales Team to collectively own the sales quota.
• Understand, and help to efficiently manage the opportunity pipeline, and ensure forecasts of sales performance are predictable, accurate and adhered to.
• Collaborate with Outside Sales, customers, vendors, and our internal teams through conference and team calls.
• Acknowledge and resolve customer inquiries proactively, resolving issues with a ‘complete-first-time’ attitude, delivering an exceptional customer experience.
• Identify and capture new opportunities, moving them effectively through the sales pipeline.
• Source and develop comprehensive pricing quotes based on customers' IT requirements, including new hardware, software, and associated services.
• Assist in driving sales through customer engagement, ensuring you deliver against the tenets of world-class support.
• Proactively manage customer maintenance and support renewals.
• Ensure prompt and accurate entry of purchase orders and provide timely updates to customers and all relevant parties.
• Actively participate in team meetings to stay updated on product changes and business strategies.
• Actively participate in departmental initiatives and incentive programs.

Behaviors and Competencies

• Customer Focus: Delivers exceptional customer experiences by anticipating needs, resolving issues proactively, and building trust-based, long-term relationships.
• Collaboration & Teamwork: Fosters strong partnerships across internal teams, sales, vendors, and colleagues, actively sharing knowledge and serving as a reliable escalation point.
• Communication: Communicates clearly and professionally, tailoring messages to diverse stakeholders and ensuring timely, accurate information flow.
• Problem-Solving: Resolves complex issues promptly and resourcefully, making sound decisions under pressure in a fast-paced environment.
• Results Orientation: Drives revenue growth by meeting quotas, identifying new opportunities, and managing priorities effectively to achieve business objectives.

Skill Level Requirements

• Exceptional communication skills (verbal and written).
• Strong sales acumen with the ability to identify customer needs and offer suitable solutions.
• Excellent time management and organizational skills.
• Initiative-taking and strategic approach to sales, aimed at enhancing the client experience.
• Ability to work effectively in a fast-paced, collaborative environment.

Other Requirements

• Bachelor's Degree or minimum of 1 year of Customer Service experience in a Corporate or Office Setting.
• Proven sales experience, preferably in the IT industry.
• Minimum 1 year of customer service experience (phone, email) working as a liaison between the Inside Sales.
• Experience building and maintaining professional relationships with vendors, partners, and other departments within a company.

The annual base salary for this position is £28,000 plus bonus and commission. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status