About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s Concierge Approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
- Continuous professional growth and leadership opportunities.
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World‑class facilities and the technology you need to thrive – in our offices or yours.
Job Summary
The Receptionist is responsible for greeting and assisting visitors and tenants professionally, managing calls and mail, and supporting the Facilities team as needed. This role requires maintaining effective working relationships, adapting to dynamic needs, and ensuring excellent communication and professionalism to contribute to a welcoming environment. This position is based in our Milton Keynes office.
Role Description
- Greet and assist visitors and tenants in a professional and friendly manner, ensuring they reach the appropriate contact.
- Utilize company systems to route calls, mail, and manage general contact with internal employees and visitors.
- Maintain all tasks related to the Front Desk, ensuring punctuality and dependability within specific shift hours.
- Interact constantly with internal employees, customers, and vendors via various communication tools.
- Assist the Facilities team and provide backup support as needed.
- Complete assignments promptly and efficiently.
- Establish and maintain effective working relationships with all contacts.
- Adapt and be flexible as part of the team to meet dynamic needs.
- Ensure excellent communication skills are applied in all interactions.
- Support the overall functioning of the Facilities Team and contribute to a welcoming environment.
Behaviors and Competencies
- Communication: Can communicate simple ideas and information clearly.
- Collaboration: Can demonstrate a willingness to contribute to team tasks and responsibilities when assigned.
- Initiative: Can demonstrate a willingness to take on new tasks and responsibilities when assigned.
- Adaptability: Can demonstrate a willingness to accept feedback and adjust to new tasks or changes in the workplace.
- Detail‑Oriented: Can demonstrate an ability to follow instructions and complete tasks as assigned.
- Resilience: Can demonstrate a willingness to persevere through difficulties when they arise.
- Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines.
- Interpersonal Skills: Can communicate effectively and build relationships with others in minor situations.
- Flexibility: Can adjust to changes in tasks and responsibilities when required.
- Professionalism: Can demonstrate a willingness to adhere to workplace norms and expectations.
Skill Level Requirements
- The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. – Basic
- Proficient in handling and safeguarding confidential information with the utmost integrity and adherence to privacy regulations and organizational policies. – Basic
Other Requirements
- Completed High School Diploma or GED required
- Ability to work flexible hours
12 months contract position.
The estimated annual pay range for this position is £26,000 - £29,000. The compensation for this position is dependent on job‑related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.
SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist Administrator in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SHI International Corp.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SHI International Corp. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SHI International Corp.:Your cover letter is your chance to shine! Tell us why you want to work at SHI International Corp. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SHI International Corp.!
How to prepare for a job interview at SHI International Corp.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
