New Business Account Manager

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them.

If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority‑ and woman‑owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World‑class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Inside Account Executive is responsible for conducting cold calls and prospecting to identify potential customers while nurturing existing relationships within assigned business accounts. This role involves assisting customers with IT solutions, managing the sales cycle from quoting to order placement, and collaborating with SHI internal resources to address inquiries and offer solutions. The Inside Account Executive must demonstrate strong communication, problem‑solving, and customer service skills to achieve sales targets and ensure a superior customer experience.

Role Description

• Conduct cold calling and prospecting to identify potential customers.
• Establish and nurture relationships via email and phone within assigned books of business.
• Assist customers in selecting, deploying, and managing various aspects of their IT environment.
• Address client concerns and make recommendations to help them achieve their objectives.
• Quote and place orders based on customer requests.
• Grow existing active buying accounts by managing projects through the entire sales cycle.
• Meet or exceed monthly and quarterly production quotas.
• Proactively schedule and facilitate customer meetings with SHI internal resources.
• Acquire and manage the IT needs of medium to large businesses, ensuring a best‑in‑class customer experience.
• Collaborate and co‑sell with SHI internal resources to resolve customer inquiries and offer solutions to IT challenges.

Behaviors and Competencies

• Collaboration: Willingness to contribute to team tasks and responsibilities when assigned.
• Communication: Clearly conveys simple ideas and information.
• Consultative Sales: Willingness to understand customer needs and provide appropriate solutions when guided.
• Customer Service: Responsive and courteous assistance to customers.
• Flexibility: Adjusts to changes in tasks and responsibilities when required.
• Listening: Attentive listening in conversations, understanding the information as presented.
• Organization: Maintains a clean and organized workspace and follows simple organizational systems when assigned.
• Problem‑Solving: Willingness to address and resolve problems when they arise.
• Prospecting: Understanding of basic principles of prospecting and ability to identify potential leads from provided lists or databases.
• Self‑Motivation: Willingness to take on tasks and responsibilities independently when assigned.
• Time Management: Understands the importance of time management and prioritizes tasks to meet deadlines.
• Willingness to Learn: Interest in learning new things and seeks opportunities for personal and professional development.

Skill Level Requirements

• Ability to cold call and create new business opportunities – Basic
• Ability to grow existing customer relationships – Basic
• Ability to learn new concepts and processes quickly – Basic
• Proficiency in customer outreach and delivering tailored customer service solutions – Basic
• Proficiency in Microsoft Office tools – Basic
• Proficiency in project management – Basic

Other Requirements

• Minimum Bachelor’s Degree or equivalent work experience
• Minimum 1 year of sales experience in a similar role
• 10% of in‑market travel as needed

The compensation for this position is dependent on job‑related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.

SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status