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- Tasks: Lead a dynamic team in Microsoft Licensing to enhance customer experiences and drive collaboration.
- Company: Join SHI International, a $16 billion global IT solutions provider with a commitment to diversity.
- Benefits: Enjoy health, wellness, and financial benefits, plus opportunities for professional growth.
- Why this job: Make a real impact by mentoring a team and optimising customer interactions in a remote role.
- Qualifications: 5+ years in IT customer service, strong leadership, and Microsoft product knowledge required.
- Other info: Remote position with potential office visits; excellent career growth opportunities await.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We have grown every year since, and today we are proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees – all 7,000 of them.
If you join our team, you'll enjoy:
- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
- Continuous professional growth and leadership opportunities.
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive – in our offices or yours.
Job Summary
The Manager of Microsoft Licensing under the Microsoft Software and Advisory Group will be responsible for leading a team of dedicated Microsoft Licensing Strategists & Licensing Executives in support of SHI Business Units. The Manager will be responsible for providing an optimal experience to our customers, sellers, and Microsoft across all aspects of the agreement lifecycle. The Manager's success is measured by their team's ability to provide high quality support, improve customer interaction, promote cross team and departmental collaboration, and create a team with billable quality with the goal to deliver a world class support and service experience. The Manager is continually engaged in leading and inspiring their team in developing and documenting best practices in the performance of all duties and responsibilities. This position is a remote position however may be required to report to SHI Milton Keynes office as required for business needs as determined by SHI management.
Role Description
- Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every interaction.
- Proven experience managing to performance standards and ensuring customer satisfaction.
- Coordinate with other SHI Microsoft teams to ensure an optimal customer experience through the development of streamlined processes and systems.
- Coordinate to develop training and deliverables in support of the Licensing Executives and Licensing Strategists.
- Act as an escalation point to assist in resolving customer and Microsoft issues.
- Establish regular cadence with other Microsoft sales and support teams to expand relationship, resolve challenges, and ensure both organisations are working to achieve excellence around SHI's Microsoft business.
- Help establish and build customer value with new and existing IP.
- Ensure Licensing Strategist & Licensing Executives are collaborating and communicating with other SHI sales, support and services resources.
- Keeps a pulse on the overall health of the area of business they are supporting.
- Drive accountability through performance metrics and standards.
- Ensure compliance with SHI guidelines and standards.
Skill Level Requirements
- Ability to develop and manage results-oriented recruiting and training programs.
- Ability to understand data and drive actions based on quantitative and qualitative insights/trends.
- Strong interpersonal, written, and oral communications skills.
- Strong mentoring and relationship building skills with ability to effectively manage and resolve group and interpersonal conflict situations.
- Skilled at executive communication, presenting to and working closely with internal and external leaders as required.
- Strong presentation/public speaking skills.
Certifications
- Microsoft certifications must be maintained during employment.
- Additional certifications as required.
Other Requirements
- Bachelor's degree.
- Minimum 5 years of IT related customer service/account management or business experience.
- Strong knowledge of Microsoft products, programs, and licensing.
- Proficient with Microsoft applications, including Excel, Word, PowerPoint, Teams, etc.
- Expert understanding of Microsoft overall business model and channel strategy.
- Extended hours are required to complete special projects and/or support Microsoft's fiscal year end or quarter end workload.
SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Manager - Microsoft Licensing in Milton Keynes employer: SHI International Corp.
Contact Detail:
SHI International Corp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager - Microsoft Licensing in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to current employees at SHI through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the job. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by researching SHI's culture and values. Understand their commitment to diversity and how you can contribute to that. Tailor your answers to show how you align with their mission and can enhance their team.
✨Tip Number 3
Practice your presentation skills! As a Manager, you'll need to communicate effectively with both your team and clients. Consider doing mock interviews or presentations to get comfortable showcasing your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the SHI family. Good luck!
We think you need these skills to ace Manager - Microsoft Licensing in Milton Keynes
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and making a difference in the Microsoft Licensing space.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the job description. We love seeing how your skills can contribute to our mission at SHI, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us get a quick understanding of what you bring to the table.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SHI International Corp.
✨Know Your Microsoft Licensing Inside Out
Make sure you brush up on your knowledge of Microsoft products and licensing models. Understand the latest trends and changes in the Microsoft ecosystem, as this will show your potential employer that you're not just familiar with the basics but are also engaged with the industry.
✨Showcase Your Leadership Skills
As a Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully mentored team members or improved team performance. This will highlight your capability to drive results and foster collaboration.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, especially around customer satisfaction and conflict resolution. Think of scenarios where you've had to navigate challenges and be ready to discuss your thought process and outcomes.
✨Communicate Your Vision for Team Success
Be ready to articulate how you would develop and implement training programs for Licensing Executives and Strategists. Discuss your approach to building a high-performing team and how you would ensure compliance with SHI's standards while driving accountability through performance metrics.
