Manager - Cybersecurity Practice in Milton Keynes

The Practice Leader – Cybersecurity is a senior leadership role accountable for the commercial success, strategic direction, and operational leadership of the Cybersecurity practice. This role owns the profitability (P&L), people leadership, partner ecosystem, and solution portfolio, ensuring the practice delivers measurable business outcomes aligned to market demand and organisational goals. The Practice Leader acts as both the internal executive leader of the practice and an external‑facing ambassador, articulating SHI’s cybersecurity value proposition, industry trends, and innovation agenda to customers, partners, and senior stakeholders.

Key Accountabilities

• Practice Profitability & Performance
  • Own full accountability for the Cybersecurity practice, including revenue growth, gross margin, and cost management.
  • Drive pipeline development and conversion through alignment with sales, business development, and partner ecosystem.
  • Establish and monitor KPIs across the practice (pipeline, margin, partner performance, utilisation, and delivery outcomes).
  • Provide weekly and quarterly business performance reporting to senior leadership, with clear insights and actions.
• Practice Leadership & People Management
  • Lead, develop, and inspire a multi‑disciplinary team across Business Development Managers, Partner Managers, and Solution Architects.
  • Act as line manager for all practice resources, ensuring clear performance management, coaching, and career development.
  • Build a high‑performance culture focused on collaboration, accountability, and execution excellence.
  • Define hiring plans and capability development aligned to practice growth strategy.
• Strategy & Market Leadership
  • Define and execute the practice strategy and roadmap, aligned to market trends and business priorities.
  • Demonstrate deep understanding of industry trends, transitions, and emerging technologies, translating them into actionable opportunities.
  • Position the practice as a thought leader internally and externally through executive presentations, customer engagements, and industry participation.
• Solution Creation & Portfolio Ownership
  • Own the development and lifecycle of the Cybersecurity solutions portfolio, ensuring relevance, scalability, and profitability.
  • Drive solution innovation and repeatable offerings aligned to customer needs and market demand.
  • Ensure close alignment between pre‑sales (Solution Architects), BDMs, and delivery to create differentiated propositions.
  • Embed structured go‑to‑market strategies for all practice solutions.
• Partner & Vendor Ownership
  • Act as the executive owner of strategic vendor relationships within the Cybersecurity practice.
  • Define and execute the partner strategy, including vendor selection, alignment, and performance management.
  • Build deep relationships with key partners to drive joint go‑to‑market, pipeline, and innovation.
  • Ensure alignment with partner programmes, certifications, and commercial incentives.
• Customer & Market Engagement
  • Represent the Cybersecurity practice in customer engagements, including executive briefings and strategic discussions.
  • Clearly articulate practice capabilities, solutions, and market positioning.
  • Support strategic opportunities and key deals through thought leadership and solution alignment.
  • Act as a trusted advisor to customers on cybersecurity trends and transformation.
• Cross‑Functional Leadership
  • Collaborate closely with Sales leadership, Services and delivery teams, and Other Practice Leaders.
  • Ensure alignment across practices to drive integrated solutions and maximise market impact.
  • Contribute to wider organisational strategy and growth initiatives.

Role Profile (What “Great” Looks Like)

• A commercially accountable leader, not just a technical manager.
• A practice builder, balancing growth, profitability, and capability development.
• A market‑facing executive who can confidently engage customers and partners.
• A strategic thinker with the ability to translate trends into revenue and solutions.
• A people leader who builds and scales high‑performing teams.

Other Requirements

• Completed Bachelors Degree or relevant work experience required.
• 3+ years of experience working in a Tier 2 or 3 IT support environment.
• 1+ years of management experience preferred.
• Ability to travel 20%.

The compensation for this position is dependent on job‑related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status.