Associate Account Manager (Permanent) in Milton Keynes

SHI has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. Our commitment to diversity is evident as the largest minority- and woman-owned enterprise.

Continuous professional growth and leadership opportunities are available, along with health, wellness, and financial benefits to offer peace of mind to you and your family. We provide world-class facilities and the technology you need to thrive – in our offices or yours.

The Inside Client Account Manager (ICAM) is pivotal in providing world-class support to SHI’s customers by collaborating with field sales and SHI’s partner network. The ICAM assists in generating new sales within their current account set by making positive impressions with their customers and proactively managing renewals. Reporting directly to a Manager – Inside Sales, the ICAM is a key contributor to revenue growth.

• Function as the central sales contact for our core customer base.
• Forge strong relationships with customers, external sales team, and SHI internal departments.
• Work closely with aligned Outside Sales Team to collectively own the sales quota.
• Understand and help to efficiently manage the opportunity pipeline, ensuring forecasts of sales performance are predictable, accurate, and adhered to.
• Collaborate with Outside Sales, customers, vendors, and our internal teams through conference and team calls.
• Acknowledge and resolve customer inquiries proactively, delivering an exceptional customer experience.
• Identify and capture new opportunities, moving them effectively through the sales pipeline.
• Source and develop comprehensive pricing quotes based on customers' IT requirements, including new hardware, software, and associated services.
• Assist in driving sales through customer engagement, ensuring you deliver against the tenets of world-class support.
• Proactively manage customer maintenance and support renewals.
• Strong sales acumen with the ability to identify customer needs and offer suitable solutions.
• Excellent time management and organizational skills.
• Initiative-taking and strategic approach to sales, aimed at enhancing the client experience.

Completed bachelor’s degree (College/University) or minimum 2 years of Customer Service experience in a Corporate or Office Setting is required. Candidates should have successfully completed the Inside Sales onboarding curriculum and training requirements outlined by management.

SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status.