At a Glance
- Tasks: Join a dynamic team to configure and troubleshoot cutting-edge tech solutions.
- Company: SHI International Corp., a leading global IT solutions provider.
- Benefits: Enjoy health, wellness, and financial perks plus opportunities for professional growth.
- Other info: Flexible work environment with potential for career advancement.
- Why this job: Make a real impact in tech while working with a diverse and inclusive team.
- Qualifications: Experience in computer assembly and software configuration; strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
- Continuous professional growth and leadership opportunities.
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive – in our offices or yours.
Job Summary
An Integration Engineer is an experienced/certified technician working within a large team to complete customer orders. This tech will work on various computer systems and technologies to perform configurations, integrations, system upgrades, hardware/software troubleshooting, and asset management. This position reports directly to the Integration Manager and is primarily responsible for advanced technical configurations and troubleshooting.
Role Description
- System Imaging (using SCCM, MDT, USB boot, PXE boot, etc.)
- Computer hardware installation/upgrades (including but not limited to memory, hard drives, and NICs)
- Software/OS configurations on various computer and mobile devices
- BIOS configurations and upgrades
- Constant use of AX (Microsoft Dynamics) for order tracking, check in/out, asset information recording, etc.
- Asset tagging and asset management with accurate data logging.
- Communicate and elevate with sales teams, customers, and the ICs team, and management on a regular basis regarding customer orders.
- Establish and maintain effective working relationships during the course of assignment to complete delivery.
- Explain and deliver technical information such as networking information, system errors, and OS configurations in a clear and concise fashion that is easily understood.
- Unpacking, packing, and kitting of hardware and components.
- May assist in creating build instructions for each customer/project.
- Independently acquire additional skills to maintain technical competencies.
- Ensure all client related information and documentation is handled in accordance to ISO 27001 requirements.
- Assist other departments as required by the management team.
Skill Level Requirements
- Ability to take initiative
- Ability to work efficiently and effectively to meet deadlines
- Proficient in Microsoft Office Word and Outlook
- Ability to explain technical information such as networking information, system errors, and OS configurations in layman’s terms
- Ability to read and interpret technical instructions/manuals, troubleshooting guides, and manufacturer specifications
- Ability to learn additional skills to maintain technical competencies
Other Requirements
- Proficient in Microsoft Office Excel
- Prior computer related experience
- MS Dynamics / AX knowledge
- 2 years disassembling and/or assembling computers and configuring Windows operating systems
- 4 x GCSEs
Certifications (preferred but not essential)
- Microsoft MCP
- CompTIA A+
- CISCO
- General Vendor certification
Unique Requirements
- Extended hours may be required to complete some special projects
- This position is expected to frequently bend, lift, walk and stand for extended periods of time
SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.
Integration Engineer - UK in Dodworth employer: SHI International Corp.
SHI International Corp. is an exceptional employer located in the vibrant Greater London area, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from comprehensive professional development opportunities, competitive compensation packages, and a strong emphasis on work-life balance, making it an ideal place for those looking to grow their careers in a supportive environment. Join us to lead a talented team in shaping the future of networking solutions while enjoying the unique advantages of working in one of the world's most exciting cities.
