Account Manager - Global

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them.

If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World‑class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Account Manager is responsible for driving customer retention and growth by identifying client pain points and developing tailored solutions, while maintaining regular communication to align sales and supply chain forecasts. This role involves hosting business reviews, engaging internal and external resources to meet customer needs, and acting as the primary liaison between customers, sales, and internal departments. Additionally, the Account Manager is tasked with providing exceptional customer service, managing CRM activities, and supporting major initiative campaigns to enhance technology deployment and utilization.

Role Description

• Drive retention and growth by identifying customers’ pain points and developing end‑to‑end solutions.
• Maintain regular communication with customers to align forecasts with sales and supply chain management.
• Host quarterly business review and status meetings on a regular cadence.
• Engage Account Executives and other resources to demonstrate capabilities and address customer needs.
• Regularly review and improve processes to accelerate technology deployment and utilization.
• Participate in business unit–specific major initiative campaigns.
• Prepare and deliver management reports according to customer requirements.
• Create, track, and update activities in the CRM system.
• Act as a central point of contact between customers, outside sales, and internal departments.
• Provide excellent customer service and support, including creating pricing quotes and managing renewals.

Behaviors and Competencies

• Time Management: effectively use time and work toward improving task prioritization and deadline management.
• Organization: prioritize daily tasks and manage personal workflow using basic tools.
• Planning: identify opportunities for improvement and propose plans without explicit instructions.
• Communication: effectively communicate complex ideas and adapt style to the audience.
• Presenting: prepare and deliver presentations, addressing key points and responding to questions with clarity.
• Interpersonal Skills: build relationships and resolve conflicts in moderate situations.
• Digital Acumen: identify opportunities to use digital tools and propose solutions.
• Documentation: independently create and update documentation, ensuring accuracy.
• Teamwork: contribute ideas and effort, respecting others’ contributions.
• Follow‑Up: independently track and follow up on tasks without reminders.
• Adaptability: adjust to changes, manage multiple tasks, and handle uncertainty.

Skill Level Requirements

• Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements – Intermediate
• Proficiency with Word, Excel, PowerPoint, and Outlook to enhance productivity – Intermediate
• Proficiency in overseeing and coordinating multiple related projects – Intermediate
• Proficiency in utilizing CRM software to manage and analyze customer interactions – Intermediate
• Ability to excel in a team selling environment – Intermediate
• Proficiency in selling IT products and services on a global scale – Intermediate

Other Requirements

• Completed Bachelor’s degree or relevant work experience required.
• 2‑4 years of experience in outside sales, inside sales management, or pre‑sales supporting large organizations.
• Ability to travel to SHI, partner, and customer events.
• Advanced sales EOM sales certification preferred (Microsoft, Dell, HP, Cisco, AWS, Lenovo, etc.).
• 2‑4 years of experience in a Customer Success role preferred.

Compensation

The role comes with a competitive base salary and bonus. Compensation depends on job‑related knowledge, skills, experience, and market location, and will vary from individual to individual.

Equal Employment Opportunity

SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and are dedicated to providing a fair and accessible recruitment process.