At a Glance
- Tasks: Lead a dynamic team to optimise Microsoft licensing experiences for customers and sellers.
- Company: Join SHI UK, a forward-thinking tech company committed to excellence.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for career growth in a collaborative and innovative setting.
- Why this job: Make a real impact by enhancing customer interactions and driving team success.
- Qualifications: 5+ years in IT customer service and strong knowledge of Microsoft products required.
The predicted salary is between 60000 - 80000 £ per year.
The Manager of Microsoft Licensing under the Microsoft Software and Advisory Group will lead a team of dedicated Microsoft Licensing Strategists & Licensing Executives in support of SHI Business Units. The role provides an optimal experience to customers, sellers, and Microsoft across all aspects of the agreement lifecycle. Success is measured by delivering high quality support, improving customer interaction, promoting collaboration, and creating a billable team that delivers world‑class service.
Responsibilities
- Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every interaction.
- Manage performance standards and ensure customer satisfaction.
- Coordinate with other SHI Microsoft teams to ensure an optimal customer experience through the development of streamlined processes and systems.
- Develop training and deliverables in support of the Licensing Executives and Licensing Strategists.
- Serve as an escalation point to assist in resolving customer and Microsoft issues.
- Establish regular cadence with other Microsoft sales and support teams to expand relationships, resolve challenges, and ensure both organisations work toward excellence in SHI’s Microsoft business.
- Help establish and build customer value with new and existing IP.
- Ensure Licensing Strategists & Licensing Executives collaborate and communicate with other SHI sales, support and services resources.
- Maintain awareness of the overall health of the supported business area.
- Drive accountability through performance metrics and standards.
- Ensure compliance with SHI guidelines and standards.
Qualifications
- Ability to develop and manage results‑oriented recruiting and training programs.
- Ability to understand data and drive actions based on quantitative and qualitative insights/trends.
- Strong interpersonal, written, and oral communication skills.
- Strong mentoring and relationship‑building skills with ability to effectively manage and resolve group and interpersonal conflict situations.
- Skilled at executive communication and presenting to and working closely with internal and external leaders.
- Strong presentation/public speaking skills.
- Microsoft certifications must be maintained during employment. Additional certifications as required.
Other Requirements
- Bachelor’s degree.
- Minimum 5 years of IT‑related customer service/account management or business experience.
- Strong knowledge of Microsoft products, programs, and licensing.
- Proficient with Microsoft applications, including Excel, Word, PowerPoint, Teams, etc.
- Expert understanding of Microsoft overall business model and channel strategy.
- Extended hours are required to complete special projects and/or support Microsoft’s fiscal year end or quarter end workload.
Equal Employment Opportunity Statement
SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and is dedicated to providing a fair and accessible recruitment process.
Manager - Microsoft Licensing employer: SHI Corporation UK Limited
At SHI UK, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Manager in Microsoft Licensing, you will lead a talented team while benefiting from extensive training and development opportunities, ensuring your professional growth in a supportive environment. Our commitment to employee satisfaction and a diverse workplace makes SHI UK a rewarding place to build your career.
Contact Details:
SHI Corporation UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Manager - Microsoft Licensing
✨Tip Number 1
Network like a pro! Reach out to current employees at SHI or in the Microsoft Licensing space. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on Microsoft products and licensing details. Show us you’re not just a candidate, but someone who’s genuinely interested in making an impact in the role.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of interaction, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the team and ready to take that next step.
We think you need these skills to ace Manager - Microsoft Licensing
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Microsoft products and licensing. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Leadership Skills:As a Manager, we’re looking for strong leadership qualities. Use your application to demonstrate how you've mentored or developed teams in the past. Share specific examples that show your ability to guide and inspire others.
Highlight Communication Skills:Since this role involves a lot of interaction with customers and internal teams, make sure to emphasise your written and oral communication skills. We love candidates who can articulate their thoughts clearly and effectively!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SHI Corporation UK Limited
✨Know Your Microsoft Licensing Inside Out
Make sure you brush up on your knowledge of Microsoft products and licensing models. Familiarise yourself with the latest updates and trends in the industry, as this will show your passion and commitment to the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you mentored team members or improved performance standards. This will demonstrate your ability to guide and develop others effectively.
✨Practice Your Communication Skills
Since strong interpersonal skills are crucial for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using video tools to refine your presentation skills.
✨Be Ready to Discuss Metrics and Insights
Understand how to interpret data and use it to drive decisions. Be prepared to discuss how you've used quantitative and qualitative insights in previous roles to improve customer satisfaction or team performance.
