At a Glance
- Tasks: Support tenants with lettings, rent arrears, and community engagement.
- Company: Join Shettleston Housing Association, a charity dedicated to local regeneration for 48 years.
- Benefits: Enjoy hybrid working, generous holidays, and a pension scheme.
- Other info: We celebrate diversity and are committed to an inclusive workplace.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Experience in social housing management and knowledge of relevant legislation is preferred.
The predicted salary is between 28800 - 43200 £ per year.
Shettleston is a community-based housing association and a Scottish Charity, which has played a major role in the regeneration of the local area for 48 years. Do you have a passion for making a difference to people's lives and delivering excellent customer service? Do you want to work for an organisation that has been playing a major role in the regeneration of the local area? This is a great opportunity for someone with energy, enthusiasm and ideas to develop and progress their career in housing.
You will ideally have social housing management experience and a working knowledge of relevant legislation, regulatory requirements and good practice. Working in our busy, multi-disciplinary team you will be responsible for the delivery of customer-focused services to a "patch" of our rented homes including:
- lettings
- tenant support
- rent arrears prevention and recovery
- neighbourhood management
- tenant participation
You must be a team player, able to work effectively with a range of colleagues and external agencies to fulfil the Association's objectives and meet the needs of service users and the community.
We offer a great benefits package including hybrid working, generous holidays and a Defined Contribution Pension Scheme.
How to apply: If you are passionate about making a difference, have the skills and experience required and are excited to lead one of our teams, we would love to hear from you. Please download the full application pack (No CVs accepted). Application forms should be emailed to Jo Farren, Corporate Services Manager at recruitment@shettleston.co.uk by Thursday, 3rd July 2025 at close of business.
For telephone enquiries about this post, please contact Laura Breeze, Area Housing Manager on 0141 763 0511. Interviews will be held on: Tuesday 15th July 2025. Please note that this post is subject to a satisfactory Disclosure Check.
Shettleston Housing Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Housing Officer in Glasgow employer: Shettleston Housing Association Ltd
Shettleston Housing Association is an exceptional employer dedicated to making a positive impact in the community, offering a supportive work culture that values teamwork and innovation. With a strong focus on employee development, we provide opportunities for career progression within the housing sector, alongside a comprehensive benefits package that includes hybrid working and generous holidays. Join us in our mission to enhance the lives of residents while enjoying the unique advantages of working in a vibrant and community-oriented environment.
Contact Details:
Shettleston Housing Association Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Glasgow
✨Tip Number 1
Familiarise yourself with Shettleston Housing Association's mission and values. Understanding their commitment to community regeneration will help you align your passion for making a difference with their goals during the interview.
✨Tip Number 2
Network with current or former employees of Shettleston Housing Association. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience.
✨Tip Number 3
Brush up on relevant legislation and regulatory requirements in social housing. Being well-versed in these areas will demonstrate your expertise and readiness to tackle the challenges of the role.
✨Tip Number 4
Prepare examples of how you've successfully worked in a team to deliver customer-focused services. Highlighting your collaborative skills will show that you're a great fit for their multi-disciplinary team environment.
We think you need these skills to ace Housing Officer in Glasgow
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Housing Officer position. Highlight your relevant experience in social housing management and customer service.
Tailor Your Application:Customise your application form to reflect your passion for making a difference in people's lives. Use specific examples from your past experiences that demonstrate your skills in tenant support, neighbourhood management, and teamwork.
Follow Application Instructions:Make sure to download the full application pack and complete the application form as specified. Remember, CVs are not accepted, so focus on providing detailed answers in the application form.
Proofread Before Submission:Before emailing your application to Jo Farren, take the time to proofread your form for any errors or omissions. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Shettleston Housing Association Ltd
✨Understand the Organisation
Before your interview, take some time to research Shettleston Housing Association. Familiarise yourself with their mission, values, and recent projects. This will help you demonstrate your genuine interest in the role and how you can contribute to their objectives.
✨Showcase Your Customer Service Skills
As a Housing Officer, delivering excellent customer service is crucial. Prepare examples from your past experiences where you've successfully resolved tenant issues or improved customer satisfaction. Highlight your ability to empathise and communicate effectively.
✨Demonstrate Knowledge of Relevant Legislation
Make sure you're well-versed in social housing management and relevant legislation. Be ready to discuss how you would apply this knowledge in your role, particularly in areas like tenant support and neighbourhood management.
✨Emphasise Teamwork and Collaboration
Since the role involves working within a multi-disciplinary team, be prepared to discuss your experience in collaborating with colleagues and external agencies. Share specific examples that showcase your ability to work effectively in a team environment.
