At a Glance
- Tasks: Assist library users, manage books, and help run engaging events.
- Company: Shetland Library, a vibrant community hub in stunning surroundings.
- Benefits: Flexible working hours, competitive pay, and a supportive team environment.
- Other info: Join a dynamic team in a beautiful location with great work/life balance.
- Why this job: Make a difference in your community while enjoying a unique island lifestyle.
- Qualifications: Customer service skills and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
The role of the Library Assistant is to provide services and assistance to Shetland Library users of all ages and abilities. This is a busy customer service job, mainly working on our service desks. Day to day work will include helping people with reading choices, computers and e-services, and dealing with queries in person, by phone or email. There is also a significant amount of moving, sorting and shelving books.
In addition, Library Assistants participate in a range of duties such as:
- Processing of book reservations or new stock
- Helping to run events, Bookbug or story times
- Creating displays and promotions
Work may be assigned in public and school library branches or at library outreach events.
The grade of this post is E. Rate of pay shown in the advert is inclusive of Distant Islands Allowance of £1.5523 per hour. This is a permanent part-time post for 21.0 hours per week, 52.18 weeks per year.
Preferred candidates will be required to join the Protecting Vulnerable Groups (PVG) Scheme or undergo a PVG Scheme update prior to a formal offer of employment being made. A relocation package does not apply to this post. We will pay interview expenses from within Shetland. We are happy to talk flexible working.
During the application process, you are required to give the names of two persons not related to you, who we can contact to provide a reference to support your application. This post is based at Shetland Library, Lerwick, Shetland.
For further details relating to this post, please contact: Marghie West, Adult Services Librarian, Tel - 01595 743865, Email - marghie.west@shetland.gov.uk.
If you have a disability which prevents you from applying online, please call 01595 744032.
Shetland is an archipelago in the north of the British Isles where you'll find freedom, wildlife and wild beauty, but also a rich culture and dynamic, forward-looking society. The Islands have a thriving and diverse economy full of opportunities and offer residents the ideal work/life balance. Shetland combines stunning coastal landscapes and wide open spaces with friendly, bustling island communities. Factor in Shetland's impressive modern amenities, highly regarded schools and the Islands offer a work life balance rarely found elsewhere.
Library Assistant - Shetland Library - SIC08770 in Scotland employer: Shetland Islands Council
Shetland Library is an excellent employer, offering a vibrant work culture that prioritises community engagement and personal development. With flexible working options and a commitment to supporting staff through training and growth opportunities, employees enjoy a fulfilling career in a stunning location that boasts a unique blend of natural beauty and rich cultural heritage. The library's focus on customer service and diverse programming ensures that every day brings new challenges and rewards, making it an ideal place for those passionate about fostering a love of reading and learning.
StudySmarter Expert Advice🤫
We think this is how you could land Library Assistant - Shetland Library - SIC08770 in Scotland
✨Tip Number 1
Get to know the library scene in Shetland! Familiarise yourself with local events, services, and the community. This will not only help you during interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Since this job is all about helping users, think of scenarios where you can demonstrate your ability to assist people effectively, whether it’s through role-playing or real-life experiences.
✨Tip Number 3
Network with current library staff or volunteers. They can provide insider tips on what the job really entails and might even give you a heads-up on any upcoming opportunities. Plus, it’s a great way to make connections!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Library Assistant - Shetland Library - SIC08770 in Scotland
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Library Assistant role. We want to see how you can contribute to our busy customer service environment!
Show Your Passion for Libraries:Let us know why you love libraries! Share any relevant experiences or stories that showcase your enthusiasm for helping others with reading choices and engaging in community events.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Shetland Islands Council
✨Know Your Library Stuff
Familiarise yourself with the services and resources offered by Shetland Library. Be ready to discuss how you can assist users with reading choices, e-services, and computer queries. Showing that you understand the library's role in the community will impress the interviewers.
✨Customer Service is Key
Since this role is all about helping people, think of examples from your past experiences where you've provided excellent customer service. Prepare to share stories that highlight your ability to handle queries, both in person and over the phone, as well as how you manage difficult situations.
✨Get Creative with Events
The job involves running events like Bookbug or story times, so come up with a few fun ideas for activities you could organise. This shows your enthusiasm for engaging with the community and your creativity in promoting library services.
✨Ask Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the library's future projects, how they engage with the community, or what a typical day looks like for a Library Assistant. It shows you're genuinely interested in the role and eager to contribute.
