At a Glance
- Tasks: Assist library users, manage books, and help run engaging events.
- Company: Shetland Library, a vibrant community hub in stunning surroundings.
- Benefits: Flexible working hours, competitive pay, and a supportive team environment.
- Other info: Join a dynamic team in a beautiful location with great work/life balance.
- Why this job: Make a difference in your community while enjoying a unique island lifestyle.
- Qualifications: Customer service skills and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
The role of the Library Assistant is to provide services and assistance to Shetland Library users of all ages and abilities. This is a busy customer service job, mainly working on our service desks. Day to day work will include helping people with reading choices, computers and e-services, and dealing with queries in person, by phone or email. There is also a significant amount of moving, sorting and shelving books.
In addition, Library Assistants participate in a range of duties such as the processing of book reservations or new stock, helping to run events, Bookbug or story times and creating displays and promotions. Work may be assigned in public and school library branches or at library outreach events.
The grade of this post is E. Rate of pay shown in the advert is inclusive of Distant Islands Allowance of £1.5523 per hour. This is a permanent part-time post for 21.0 hours per week, 52.18 weeks per year. Preferred candidates will be required to join the Protecting Vulnerable Groups (PVG) Scheme or undergo a PVG Scheme update prior to a formal offer of employment being made. A relocation package does not apply to this post. We will pay interview expenses from within Shetland. We are happy to talk flexible working.
During the application process you are required to give the names of two persons not related to you, who we can contact to provide a reference to support your application. This post is based at Shetland Library, Lerwick, Shetland.
For further details relating to this post, please contact: Marghie West, Adult Services Librarian, Tel - 01595 743865, Email - marghie.west@shetland.gov.uk.
If you have a disability which prevents you from applying online, please call 01595 744032.
Shetland is an archipelago in the north of the British Isles where you'll find freedom, wildlife and wild beauty, but also a rich culture and dynamic, forward-looking society. The Islands have a thriving and diverse economy full of opportunities and offer residents the ideal work/life balance. Shetland combines stunning coastal landscapes and wide open spaces with friendly, bustling island communities. Factor in Shetland's impressive modern amenities, highly regarded schools and the Islands offer a work life balance rarely found elsewhere.
Library Assistant - Shetland Library - SIC08770 in Lerwick employer: Shetland Islands Council
Shetland Library is an exceptional employer, offering a vibrant work culture that prioritises community engagement and personal development. With flexible working options and a commitment to supporting staff in their roles, employees enjoy a fulfilling career while living in the stunning Shetland Islands, known for their breathtaking landscapes and strong sense of community. The library provides ample opportunities for growth through diverse responsibilities, from assisting patrons to organising events, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Library Assistant - Shetland Library - SIC08770 in Lerwick
✨Tip Number 1
Get to know the library! Familiarise yourself with Shetland Library's services and events. This way, when you chat with the team, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping users, think of scenarios where you might assist someone with their reading choices or tech queries. Role-playing these situations can really boost your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former library staff on social media or local community groups. They can give you insider tips on what it’s like to work there and what the interviewers might be looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can keep an eye on any updates or new opportunities that pop up at Shetland Library.
We think you need these skills to ace Library Assistant - Shetland Library - SIC08770 in Lerwick
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. We want to see how your skills and experiences match what we're looking for in a Library Assistant. Highlight any relevant experience you have that aligns with the tasks mentioned.
Show Off Your Customer Service Skills:Since this role is all about helping library users, make sure to emphasise your customer service experience. We love candidates who can demonstrate their ability to assist people of all ages and abilities, so share specific examples of how you've done this in the past.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important information. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Shetland Islands Council
✨Know Your Library Stuff
Familiarise yourself with the services and resources offered by Shetland Library. Be ready to discuss how you can assist users with reading choices, e-services, and computer queries. Showing that you understand the library's role in the community will impress the interviewers.
✨Customer Service is Key
Since this role is all about helping people, think of examples from your past experiences where you've provided excellent customer service. Prepare to share stories that highlight your ability to handle queries, both in person and over the phone, as well as how you’ve dealt with challenging situations.
✨Get Creative with Events
The job involves running events like Bookbug or story times, so come up with a few fun ideas for activities you could organise. This shows your enthusiasm for engaging with the community and your creativity in promoting library services.
✨Ask Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the library's future projects, how they engage with the community, or what a typical day looks like for a Library Assistant. It shows you're genuinely interested in the role and eager to contribute.
