Operations Manager

Overview

We have an exciting opportunity for someone to join our team as Operations Manager.

As our Operations Manager, you’ll be at the heart of delivering a high standard of customer care across Shetland Arts. Working closely with the Director of Operations, you’ll lead our customer-facing teams and oversee the day-to-day operation of our Box Office, Front of House, Café Bar and Catering services, ensuring every visitor enjoys a welcoming, high-quality experience.

If you’re an experienced people manager who thrives in a busy public-facing environment, enjoys solving problems, and is passionate about delivering exceptional service, we’d love to hear from you!

Responsibilities

• Hours: Full-time (37 hours/week). Flexible working is expected, including evenings and weekends
• A PVG is required for this role

Qualifications

• Experience as a people manager in a busy public-facing environment
• Strong problem-solving and service-orientation skills
• Commitment to delivering exceptional customer service

Benefits

• Opportunity to shape how our venues and services operate – By leading and developing a dedicated team, you’ll play a key role in ensuring our venues and events operate efficiently and successfully.
• No two days are the same – One day you could be planning staffing for a busy programme of events, the next supporting the delivery of a commercial hire, improving operational processes or working with colleagues across the organisation to enhance the customer journey.
• Make a difference – Be part of an organisation that brings arts, culture and creativity to communities across Shetland.
• Discounts in our Shetland Arts retail spaces
• Annual box office allowance for Shetland Arts events and films
• Exceptional final salary pension scheme
• Access to an Employee Assistance Programme provided by Health Assured – a 24/7 helpline offering support and guidance for mental health and wellbeing