Salary: Competitive Salary Rate depending on experience
As a Sales Support Administrator, you will be responsible for processing sales and purchase orders on the company I.T. system, helping to maintain stock levels and agreements and supporting the wider team with the day-to-day administrative tasks to meet/exceed customer expectations.
Tasks
- Receiving customer orders and processing
- Monitoring orders and keeping on top of suppliers and internal processing lead-times
- Liaising with other departments (Production, Quality, Warehouse, Transport, General Admin) to support customer needs
- Creating new parts in system
- Checking prices with sales team and communicating with customers on changes
- Attending internal meetings discussing potential issues and relaying back to customers
- Maintain excellent customer relationships through clear and friendly communication
- Assisting with handling complaints or issues and escalating where necessary
- Working with the sales development team on developing new customers
- Some basic upselling
- No new sales involvement
High attention to detail and accuracyGood time management with the ability to prioritiseA helpful, positive and customer focused attitudeExperience of using an Order / CRM system would be advantageousTeam player but ability to work independentlyQualificationsGCSE (or equivalent) in Maths and English requiredPrevious experience in customer service or administration role is required
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Contact Details:
Sherwood Stainless and Aluminium Ltd Recruitment Team
