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- Tasks: Manage virtual triage processes and coordinate patient pathways for timely care.
- Company: Join Sherwood Forest Hospitals, recognized for outstanding patient care and a supportive work environment.
- Benefits: Enjoy a flexible work schedule, opportunities for development, and a caring team culture.
- Why this job: Make a real impact in patient care while working in a dynamic and inclusive team.
- Qualifications: GCSE English or equivalent required; experience with healthcare admin systems preferred.
- Other info: This role requires a Disclosure and Barring Service Check.
The predicted salary is between 36000 - 60000 £ per year.
Job summary
The Cardiology department at King’s Mill Hospital is seeking an experienced and enthusiastic Virtual Triage Patient Pathway Co-ordinator to join our dynamic and busy team. We are dedicated to providing exceptional patient care and are looking for a candidate who shares our commitment to excellence.
As a Virtual Triage Patient Pathway Co-ordinator, you will play a crucial role in ensuring the smooth operation of our patient pathways. Your primary responsibility will be to manage and coordinate the virtual triage process, ensuring that patients receive timely and appropriate care.
You will be the first point of contact for patients and colleagues, handling inquiries and providing support. Your role will involve meticulous management of patient data, balancing urgent and routine referrals, and maintaining accurate records. This position requires a high level of organisation, attention to detail, and a compassionate approach to patient care.
Main duties of the job
- Answering and making phone calls to patients and colleagues.
- Thoroughly managing an in-depth patient-based Excel document.
- Efficiently balancing urgent and routine referrals with a strong emphasis on patient care.
- Tracking patients in the virtual triage platform.
- Validating PTL (Patient Tracking List).
- Performing audio typing as required.
- Collaborating closely with consultants and colleagues across the Cardiorespiratory services.
- Tracking patient case notes.
- General administrative duties including photocopying, faxing, and filing.
About us
Thank you for your interest in this role. Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and we are the Health Service Journal’s Trust of the Year in 2020.
The Care Quality Commission rated King’s Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall we are rated Outstanding for care.
For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.
Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.
We would love you to join us.
Job responsibilities
To see the full detailed job description and main responsibilities of the job please refer to the job description attached.
Person Specification
Knowledge
Essential
- Computer literate, with experience of using a keyboard with a high level of accuracy.
- Knowledge of NHS or service provider in general.
- Thorough knowledge of healthcare administrative systems and processes.
- Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications.
- Experience of using a full range of IT/Patient data systems.
- Confidentiality and Data Protection.
- Health and Safety.
- Equality and diversity.
Desirable
- Sound office clerical background providing knowledge of relevant procedures.
- Experience of using a full range of IT / Patient data systems – As applicable to specialty.
Qualifications
Essential
- Good general education with GCSE English at grade C or above, (or equivalent).
- RSA II (or equivalent).
Desirable
- Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR).
- NVQ in Customer Care.
- Institute of Health Records & Information Management Diploma (IHRIM).
- European Computer Driving Licence.
Further Training
Essential
- On the job training.
Experience
Essential
- Quality Customer Service.
- Previous NHS knowledge and experience.
Contractual
Essential
- Regular attendance and willingness to work flexible hours as necessary.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sherwood Forest Hospitals NHS Foundation Trust
Address
Kings Mill Hospital
Mansfield Road
Sutton in Ashfield
NG17 4JL
Employer’s website #J-18808-Ljbffr
Cardiology Virtual Triage PPC employer: Sherwood Forest Hospitals NHS Foundation Trust
Contact Detail:
Sherwood Forest Hospitals NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cardiology Virtual Triage PPC
✨Tip Number 1
Familiarize yourself with the specific patient triage processes used in cardiology. Understanding the nuances of virtual triage in this specialty will help you stand out as a candidate who is ready to hit the ground running.
✨Tip Number 2
Highlight any experience you have with healthcare administrative systems, especially those related to patient data management. Being able to demonstrate your proficiency with tools like Excel and other databases will be crucial for this role.
✨Tip Number 3
Showcase your customer service skills and any previous NHS experience during your interactions. The ability to communicate effectively with patients and colleagues is key in this position, so make sure to convey your commitment to excellent patient care.
✨Tip Number 4
Research Sherwood Forest Hospitals NHS Foundation Trust and their values. Understanding their commitment to staff wellbeing and patient care can help you align your application with their mission, making you a more attractive candidate.
We think you need these skills to ace Cardiology Virtual Triage PPC
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Virtual Triage Patient Pathway Co-ordinator. Familiarize yourself with the key duties mentioned in the job description, such as managing patient data and coordinating referrals.
Tailor Your CV: Customize your CV to highlight relevant experience in healthcare administration, customer service, and IT systems. Emphasize any previous roles that involved patient interaction or data management, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the organization. Mention specific experiences that demonstrate your ability to handle the responsibilities outlined in the job description, such as managing patient pathways and maintaining accurate records.
Highlight Relevant Skills: In your application, be sure to showcase your computer literacy, attention to detail, and organizational skills. Provide examples of how you've successfully managed similar tasks in past roles, particularly in a healthcare setting.
How to prepare for a job interview at Sherwood Forest Hospitals NHS Foundation Trust
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing exceptional patient care during the interview. Share examples from your past experiences where you went above and beyond to support patients, as this aligns with the values of the Cardiology department.
✨Demonstrate Your Organizational Skills
Since the role requires meticulous management of patient data and balancing urgent referrals, be prepared to discuss specific strategies or tools you use to stay organized. Highlight any experience you have with Excel or similar applications, as this will be crucial for the position.
✨Familiarize Yourself with NHS Processes
Having a solid understanding of NHS systems and processes is essential. Brush up on your knowledge of healthcare administrative systems and be ready to discuss how you've navigated these in previous roles, as it will show your readiness for the position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle patient inquiries and manage referrals. Think about past situations where you had to prioritize tasks or resolve conflicts, and be ready to explain your thought process and outcomes.
