Analyst Credit and Collections in Witney

In the role of Credit Analyst you will be based at our Witney site providing maximization of profitable sales over the shortest acceptable period and with the minimum of bad debt losses. The position ideally requires someone with Credit Control or Accounting background and previous customer service experience. The basic objective is to protect the company’s investment in receivables to provide the best possible return for the company from the borrowed invested in AR. In return we offer an attractive salary, ongoing learning and development and a career in a global company. This role is ideally based close to our Witney office to work on a hybrid basis, 3 days in the office and 2 days from home. If this role is of interest and you wish to work on a remote basis, please state in your application.

In this role you will be responsible for:

• Collections - Native or Fluent Polish Speaker (essential)
• Develop and maintain effective working relationships with the sales organization and customers to enhance collection efforts while ensuring repeat business.
• Reduce outside collection and bad debt expense through effective collection activity.
• Chasing debts by phone/email, speaking on behalf of the company requiring good communication/diplomacy/tact/negotiation skills.
• Initiate contact with business units & customers, and follow up as needed to obtain commitments for payment or unfulfilled customer payments.
• Monitoring and control of debt/Aged debt overview: ensuring agreed terms are adhered to by customers.
• Order release: ensuring conditions are met to confirm the release diligently requiring good judgement, following order release process flow.
• Query management: to be addressed with customer service/sales and solved promptly to keep customer satisfaction and identify any root causes preventing reoccurrences.

The skills and experience we are ideally looking for:

• CICM, AAT studier, part qualified accountant or other relevant professional qualification.
• Credit Control or Accounting background.
• Customer Service experience.
• Applying comprehensive credit principles and practices.
• Excellent knowledge of Microsoft Office based programs: Outlook, Word, Excel.
• Fluent in English and Polish (please note this is essential).
• Experience in using Oracle in finance capacity.
• Excellent team player.
• Proactive and resilient mindset/approach and enjoy working in a pressurized finance environment.

Our offer includes:

• Work life balance.
• Competitive compensation programme.
• Career growth opportunities in a truly international environment.
• Innovation leaders in the protective coatings industry.
• Sherwin Academy offers continuous training programmes for all seniority levels.
• Attractive wellbeing, mental health, women & inclusion and ID&E programmes.

Eligibility to Work: You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer: An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.