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- Tasks: Support projects and provide technical expertise to enhance customer satisfaction.
- Company: Join a leading company in the protective coatings industry with a strong reputation.
- Benefits: Enjoy competitive pay, bonuses, continuous training, and a focus on wellbeing.
- Why this job: Be part of an innovative team that values growth and inclusivity while making a real impact.
- Qualifications: Technical background preferred; customer service skills and willingness to travel are essential.
- Other info: Equal opportunity employer committed to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Technical Services Representative to join our team in London. In this key role, you will assist and support in the development of new and existing business with customers by providing a high level of technical expertise to maintain and improve the Company’s technical reputation and high standards of support by Technical Services. Ideally located within South London as the customer visits will be around London and East Anglia.
In this role you will be accountable for:
- Providing support to specified projects across the business, working to agreed timescales and maintaining a high level of technical expertise.
- Supporting the business units in the development of existing and new business.
- Providing technical support to customers within realistic timescales.
- Investigating and resolving all types of customer complaints.
- Carrying out trials of products for customers.
- Providing technically correct and accurate reports, literature and specifications.
- Maintaining and updating management systems.
- Travelling to customer sites as and when required in order to resolve issues or queries locally.
- Ensuring all work is carried out to a technically high standard.
The skills and experience you ideally will have:
- Technical background and knowledge of products desirable.
- Paint Laboratory / Paint application experience an advantage.
- Nace/ICorr accreditation beneficial.
- Customer service excellence.
- Knowledge of O&G/HVI segments and competitor products would be beneficial.
- Analytical background and experience.
- Ability and willingness to travel the majority of the time for customer visits, including some overnight stays.
Our offer to you:
- Competitive compensation programme.
- Company Bonus plan.
- Cash Plan medical.
- Career growth opportunities in a truly international environment.
- Innovation leaders in the protective coatings industry.
- Sherwin Academy offers continuous training programmes for all seniority levels.
- Attractive wellbeing, mental health, women & inclusion and ID&E programme.
Eligibility to Work: You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying.
Equal Opportunity Employer: An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age, pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.
Technical Services Representative in Maidstone employer: SherwinWilliamsUk
Contact Detail:
SherwinWilliamsUk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Representative in Maidstone
✨Tip Number 1
Familiarise yourself with the specific technical products and services we offer at StudySmarter. Understanding our offerings will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Technical Services Representatives, if possible. They can provide insights into the role and share tips on how to excel in the position, which can be invaluable during your application process.
✨Tip Number 3
Prepare for potential technical questions by brushing up on your knowledge of paint applications and laboratory processes. Being able to discuss these topics confidently will set you apart from other candidates.
✨Tip Number 4
Showcase your customer service skills during any interactions with us. Since this role involves a lot of customer interaction, demonstrating your ability to handle complaints and provide excellent support will be crucial.
We think you need these skills to ace Technical Services Representative in Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant technical experience, especially in paint laboratory or application. Emphasise any customer service roles and your ability to resolve complaints effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific projects or experiences that demonstrate your technical expertise and customer service excellence.
Showcase Relevant Skills: Clearly outline your technical skills and any relevant accreditations, such as Nace/ICorr. If you have knowledge of O&G/HVI segments, make sure to include this as it could set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SherwinWilliamsUk
✨Showcase Your Technical Expertise
Make sure to highlight your technical background and any relevant experience you have, especially in paint laboratory or application. Be prepared to discuss specific projects where you've applied your technical skills.
✨Demonstrate Customer Service Excellence
Since this role involves a lot of customer interaction, be ready to share examples of how you've successfully resolved customer complaints or provided exceptional service in the past.
✨Prepare for Travel Questions
As the job requires frequent travel, think about your flexibility and willingness to travel. Be ready to discuss how you manage your time and responsibilities while on the road.
✨Research the Company and Industry
Familiarise yourself with the company’s products and their position in the protective coatings industry. Understanding competitor products and market trends will show your genuine interest and help you stand out.
