At a Glance
- Tasks: Provide technical support and guidance to customers in the automotive finishes sector.
- Company: Join Sherwin-Williams, a leader in protective coatings with a focus on innovation.
- Benefits: Enjoy a competitive salary, company car, flexible working, and career growth opportunities.
- Why this job: Make a real impact by developing key accounts and introducing new products.
- Qualifications: Experience in refinish or coatings, excellent communication, and customer service skills required.
- Other info: Be part of an inclusive team with continuous training and wellbeing programmes.
The predicted salary is between 36000 - 60000 £ per year.
Working within our Automotive Finishes business you will be providing technical direction and assistance to Sherwin-Williams customers, guiding on product lines, colour issues/support and facilitating account management with sales. This role is ideal for an experienced Technical Service Advisor with Refinish experience and knowledge. This is a field-based role and covers the South of London.
Your main responsibility in this role is the development of our key accounts that we have within the U.K. distribution network as well as direct supply customers and the relationships we own between them and ourselves. This is a key customer-facing role and will require daily interactions with business partners, attending distribution meetings/training and end user accounts. The introduction of new product lines and SKUs will be a target for this role to push training and knowledge out into the market.
The skills and experience we ideally would like:
- Ideally from a Refinish or coatings background
- Knowledge of the refinish industry with the ability to use all refinish products to a high standard
- Able to demonstrate products and correct process in a bodyshop environment
- Must be able to demonstrate a track record in a customer-facing role
- Ability to negotiate and previous sales experience
- Excellent communication and customer service skills
Our offer:
- A competitive salary and sales incentive bonus
- Company car and fuel card
- Work life balance with a flexible working schedule
- Career growth opportunities in a truly international environment
- Innovation leaders in the protective coatings industry
- Sherwin Academy offers continuous training programmes for all seniority levels
- Attractive wellbeing, mental health, women & inclusion and ID&E programmes
Please note that Sherwin Williams is unable to respond to any enquiries, accept CVs or applications from Recruitment Agencies.
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
- Life with rewards, benefits and the flexibility to enhance your health and well-being
- Career with opportunities to learn, develop new skills and grow your contribution
- Connection with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible.
Eligibility to Work: You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying.
Equal Opportunity Employer: An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age, pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Technical Services Advisor employer: SherwinWilliamsUk
Contact Detail:
SherwinWilliamsUk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Advisor
✨Tip Number 1
Get to know the company inside out! Research Sherwin-Williams and their Automotive Finishes business. Understanding their products and values will help you connect better during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role as a Technical Services Advisor. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for those customer-facing scenarios! Think of examples from your past roles where you've successfully handled customer issues or demonstrated products. Being able to share these stories will showcase your experience and skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Sherwin-Williams!
We think you need these skills to ace Technical Services Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Services Advisor role. Highlight your experience in the refinish industry and any customer-facing roles you've had. We want to see how your skills match what we're looking for!
Showcase Your Skills: In your application, don’t just list your skills—show us how you’ve used them! Whether it’s demonstrating products in a bodyshop or negotiating with clients, give us examples that illustrate your expertise.
Be Personable: Since this role involves daily interactions with customers, let your personality shine through in your application. We’re looking for excellent communication skills, so make sure your writing reflects that friendly, approachable vibe.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at SherwinWilliamsUk
✨Know Your Products Inside Out
Make sure you have a solid understanding of the product lines you'll be discussing. Familiarise yourself with the technical aspects and benefits of each product, especially those related to refinish and coatings. This will help you confidently answer questions and demonstrate your expertise during the interview.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, prepare examples of how you've successfully managed client relationships in the past. Think about specific situations where you resolved issues or provided exceptional service. This will highlight your ability to connect with customers and support their needs effectively.
✨Prepare for Technical Demonstrations
Be ready to discuss how you would conduct product demonstrations in a bodyshop environment. Consider how you would explain processes clearly and effectively to ensure customers understand the correct usage of products. This shows that you're not just knowledgeable but also capable of teaching others.
✨Practice Your Negotiation Techniques
Brush up on your negotiation skills, as this role may involve discussions around pricing and contracts. Prepare scenarios where you've successfully negotiated terms in the past. This will demonstrate your ability to advocate for both the company and the customer, which is crucial for building strong relationships.