Are you passionate about delivering exceptional customer service and building strong customer relationships? We are looking for a proactive and customer-focused Customer Service Specialist to join our team. In this role, you will manage customer orders, resolve enquiries, support key business initiatives, and collaborate with colleagues across Sales, Supply Chain, and Operations to ensure an outstanding customer experience. This is an excellent opportunity for someone who thrives in a fast paced environment and enjoys making a positive impact for both customers and colleagues. What you will be doing.... Processes customer orders accurately and within agreed timelines.
Manages customer enquiries, order changes, and issue resolution across multiple channels.
Handles complex orders, including export documentation and certifications.
Supports onboarding and training of new Customer Service team members.
Demonstrates a proactive approach and promotes a positive team culture.
Acts as a Subject Matter Expert, supporting projects and process improvements.
Participates in key meetings and stakeholder discussions as required.
Collaborates with internal teams to resolve customer queries and complaints.
Supports coordination of shipping, inventory, production schedules, and sales activities.
Prepares and reviews customer commun...
Customer Service Representative in Bolton employer: SherwinWilliamsUk
Sherwin-Williams is an exceptional employer that fosters a dynamic and supportive work culture, empowering Private Sales Consultants to take ownership of their territories and drive meaningful sales growth. With a strong emphasis on employee development, you will have access to comprehensive training programs and career advancement opportunities, all while working in a collaborative environment that values innovation and initiative. Located near B&Q stores, this role offers the unique advantage of engaging directly with customers and making a tangible impact in the community.
