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- Tasks: Support customers with technical expertise and resolve issues while maintaining high standards.
- Company: Sherwin-Williams inspires by colouring and protecting what matters in our world.
- Benefits: Enjoy competitive pay, bonuses, career growth, and continuous training opportunities.
- Why this job: Join a dynamic team in a leading company that values innovation and community impact.
- Qualifications: Technical background preferred; paint lab experience and willingness to travel are advantageous.
- Other info: This role is ideal for those based in South London, with travel across London and East Anglia.
The predicted salary is between 36000 - 60000 ÂŁ per year.
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Direct message the job poster from Sherwin-Williams
We are looking for Technical Services Representative to join our team in and around London.
In this key role you will assist and support in the development of new and existing business with customers by the provision of a high level of technical expertise to maintain and improve the Company’s technical reputation and high standards of support by Technical Services.
Ideally located within South London as the customer visits will be around London and East Anglia.
In this role you will be accountable for…
- Provide support to specified projects across the business, working to agreed timescales and maintaining a high level of technical expertise
- Support the business units in the development of existing and new business
- Provide technical support to customers within realistic timescales
- Investigate and resolve all types of customer complaints
- Carry out trials of products for customers
- Provide technically correct and accurate reports, literature and specifications
- Maintain and update management systems
- Travel to customer sites as and when required in order to resolve issues or queries locally
- Ensure all work is carried out to a technically high standard
The skills and experience you will ideally have…
- Technical background and knowledge of products desirable
- Paint Laboratory / Paint application experience an advantage
- Knowledge of O&G / HVI segments and competitor products would be beneficial
- Analytical background and experience
- Ability and willingness to travel the majority of the time for customer visits, including some overnight stays
Our offer to you…
- Competitive compensation programme
- Company Bonus plan
- Career growth opportunities in a truly international environment
- Innovation leaders in the protective coatings industry
- Sherwin Academy offers continuous training programmes for all seniority levels
- Attractive wellbeing, mental health, women & inclusion and ID&E programmes
Please note that Sherwin Williams is unable to respond to any enquiries, accept CVs or applications from Recruitment Agencies.
About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results.
Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It\’s all here for you… let\’s Create Your Possible
Eligibility to Work
You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.
Equal Opportunity Employer
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Manufacturing, Engineering, and Product Management
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Industries
Chemical Manufacturing, Paint, Coating, and Adhesive Manufacturing, and Fire Protection
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Technical Services Specialist employer: Sherwin-Williams
Contact Detail:
Sherwin-Williams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Specialist
✨Tip Number 1
Familiarise yourself with Sherwin-Williams' products and services. Understanding their paint and coating solutions will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Sherwin-Williams. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations for the Technical Services Specialist role.
✨Tip Number 3
Prepare to discuss your technical expertise and problem-solving skills during the interview. Be ready to share specific examples of how you've successfully resolved customer complaints or improved processes in previous roles.
✨Tip Number 4
Show your willingness to travel by highlighting any past experiences where you’ve had to visit clients or work on-site. This will reassure the hiring team that you are flexible and ready to meet the demands of the job.
We think you need these skills to ace Technical Services Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant technical skills and experiences that align with the Technical Services Specialist role. Emphasise any experience in paint application or laboratory work, as well as your analytical background.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the industry and your understanding of Sherwin-Williams' mission. Mention specific projects or experiences that demonstrate your ability to provide high-level technical support.
Highlight Customer Interaction Skills: Since the role involves customer visits and resolving complaints, be sure to include examples of how you've successfully interacted with customers in previous roles. This will show your capability in maintaining high standards of support.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this technical role.
How to prepare for a job interview at Sherwin-Williams
✨Showcase Your Technical Expertise
Make sure to highlight your technical background and any relevant experience you have in paint application or laboratory settings. Be prepared to discuss specific projects where you've applied your knowledge effectively.
✨Demonstrate Problem-Solving Skills
Since the role involves resolving customer complaints and issues, think of examples where you've successfully tackled similar challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Research Sherwin-Williams
Familiarise yourself with Sherwin-Williams' products, services, and their reputation in the industry. Understanding their mission and values will help you align your answers with what they are looking for in a candidate.
✨Prepare for Travel Questions
As the role requires travel, be ready to discuss your willingness and past experiences with travelling for work. Highlight your flexibility and how you manage time effectively while on the road.
