Sales Support Coordinator

The Sales Support Co‑Ordinator will be responsible for coordinating and supporting sales office operations. This will include a number of tasks linked to relationship management, opportunity management and value opportunities. The role will take a lead in customer contact management, ensuring new customers and ship‑to addresses are set up in accordance with the business approval matrix and work with sales leadership on maintaining customer price files within the relevant local ERP, including mass price file updates, discounts and promotions.

Responsibilities

• Create additional ship‑to addresses for existing customers in ERP
• Set‑up new customers in ERP (upon sales request and approval matrix)
• Regularly review and maintain the customer base (active/inactive maintenance)
• Ensure relationships with other departments, oversee customer satisfaction and coordinate activities with sales personnel
• Regularly review possible leads/opportunities in Salesforce, combine weekly reports for progression and business visibility
• Identify customer ordering trends such as frequency and pattern of orders; initiate relevant communication with sales/customer and keep communication channels open when ordering trends differ
• Track NPD and work internally with sales to aid promotions of additional products that could work with a customer’s portfolio
• Maintain regular maintenance of CRM (Salesforce) and review of sales logs/opportunities; raise internally to Sales any discrepancies
• Maintain customer pricing in ERP (including discounts and promotions) following sales manager requests and correct approvals
• Deliver on special projects linked to Sales/Service effectiveness as required
• Assist with developing operating policies and procedures to ensure efficient use of resources while maintaining proper controls

Qualifications

• Greek and English language skills – essential requirement
• 1‑2 years of progressive sales support/customer service experience
• High school graduate or equivalent education and experience
• Deep knowledge of the relevant Business Unit and Customer Base your team supports
• Managing Customer Relationship Management Tools, such as Salesforce.com
• Implementing programs, policies and procedures
• Training and motivating employees
• Interpreting and applying department policies and procedures and applicable laws, rules and regulations
• Ability to communicate clearly with stakeholders at all levels in the organization
• Ability to work across multifunctional and multicultural teams within organizational structure
• Communicating with co‑workers to provide and receive direction
• PC skills; ERP, Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and other applications as required

What We Offer

• The established salary range for this position in the UK is £24,281 – 30,736 gross annual
• Work‑life balance that supports your wellbeing
• Career growth opportunities in a truly international environment
• Be part of innovation leaders in the protective coatings industry
• Access to Sherwin Academy for continuous training at all levels
• Wellbeing, mental health, women & inclusion networks and support, and ID&E programmes that make a difference

The salary range shown refers to base salary only. In addition to this, we offer a broader total reward package which may include bonus or incentive pay, relevant allowances and a range of competitive benefits. We encourage candidates to consider the full package when evaluating an offer. Salary is determined using a structured and objective framework, taking into account the role’s responsibilities, required skills and experience, market benchmarks and internal equity. This ensures pay decisions are fair, consistent and aligned with our commitment to equal pay and legal compliance.

In accordance with EU pay transparency requirements, we provide a salary range based on our preferred country of hire. Compensation varies depending on location. The salary range applicable to the location of the candidate will be shared early in the recruitment process.

Eligibility to Work

You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer

An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age, pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin‑Williams recruiting team members will never request a candidate to provide a payment, ask for financial information or sensitive personal information like national identification numbers, date of birth or bank account numbers during the application process.