Quality Assurance Manager in London

The Quality Manager is accountable for driving quality excellence across the Packaging Business Unit by leading root cause investigations, resolving customer claims, and ensuring compliance with quality standards. This role acts as the primary liaison between manufacturing sites based at our Deeside site with travel to 2 sites in France and customer locations across EMEAI (40% of the time).

In this role you will be accountable for:

• Customer Quality & Claim Resolution: Own end-to-end management of customer complaints and claims, ensuring timely resolution and clear communication of corrective actions. Provide customers with accurate quality data and root cause analysis reports.
• Quality Investigations & Continuous Improvement: Lead complex divisional investigations for escalated quality issues, driving Accelerated Root Cause (ARC) processes. In collaboration with R&D/GSC, standardise test methods and quality control plans across sites. Identify systemic issues and implement preventive measures to reduce recurrence. Offer support and business insight to R&D/GSC on the implementation of robust processes for formulation reviews to mitigate and overcome potential risks in formulation.
• Collaboration & Stakeholder Engagement: Partner with Plant Quality Managers to execute regional quality plans and share best practices. Support new product introductions and formula changes, ensuring quality requirements are met. Actively participate in customer audits and internal audits, ensuring compliance with ISO 9001 and company standards. Drive divisional and global projects aimed at improving quality performance across multiple sites. Champion continuous improvement methodologies (Lean, Six Sigma) to enhance operational efficiency.

The skills and experience we are ideally looking for:

• Bachelor's degree in Chemistry, Engineering, or related field.
• Minimum 10 years in Quality, Operations, or Technical roles; coatings or paint industry experience preferred.
• Proven expertise in root cause analysis, ISO standards, and customer-facing quality resolution.
• Strong communication, leadership, and data analysis skills.
• Travelling: Up to 40% to sites in France and customers with EMEAI. 3 days a week at Deeside when not travelling.

Our offer to you:

• Work-life balance that supports your wellbeing.
• Competitive compensation programme.
• Bonus plan to reward your impact.
• Private medical insurance.
• Career growth opportunities in a truly international environment.
• Be part of innovation leaders in the protective coatings industry.
• Access to Sherwin Academy for continuous training at all levels.
• Wellbeing, mental health, women & inclusion networks and support, and ID&E programmes that make a difference.

About Us: At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

• Life ... with rewards, benefits and the flexibility to enhance your health and well-being.
• Career ... with opportunities to learn, develop new skills and grow your contribution.
• Connection ... with an inclusive team and commitment to our own and broader communities.

It's all here for you... let's Create Your Possible.

Eligibility to Work: You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer: An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.