Technical Customer Support Advisor in Clitheroe

This position is part of the P&M EMEAI Technical Customer Support team. To provide an excellent level of technical support to the customer and internal colleagues on the use of our products to ensure customer satisfaction.

Responsibilities

• Respond to telephone and email enquiries in relation to technical questions on our product line with a target enquiry response time of 24 hours.
• Ensure a professional and courteous response to all customers (external and internal).
• Provide prompt and accurate information to customers, field sales staff and other internal customers upon request in relation to technical aspects of a product or coatings specification.
• Participate in customer meetings including specifiers and architects.
• Provide detailed technical specifications to satisfy customer needs.
• Provide technical information on request to internal and external customers.
• Utilise Salesforce.com effectively for all enquiries feeding into projects.
• Continual development of industry knowledge through internal and external learning.
• Support the general running of the department.
• Encourage and develop a team culture both within own team and across the business.
• Enable and deliver effective training and development for individuals and the team.
• Achievement of effective communication both within own team and between teams.

Qualifications

Required

• Experience in customer services or customer facing role.
• Educated to GCSE level.

Desirable

• Technical background in the coatings industry.
• Industry qualification such as ICorr, NACE, ASFP etc.
• Educated to Degree level – ideally in a technical/engineering field.
• Excellent English language – spoken and written.
• Highly proficient work with Microsoft Office (Word, Excel, PowerPoint).

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

• Life … with rewards, benefits and the flexibility to enhance your health and well-being.
• Career … with opportunities to learn, develop new skills and grow your contribution.
• Connection … with an inclusive team and commitment to our own and broader communities.

It’s all here for you... let’s Create Your Possible.

Eligibility to Work

You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer

An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age, pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.