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- Tasks: Provide top-notch technical support to customers and colleagues, ensuring satisfaction with our products.
- Company: Join a dynamic team in the coatings industry focused on customer success.
- Benefits: Competitive salary, training opportunities, and a supportive team culture.
- Other info: Opportunity for growth and development in a collaborative environment.
- Why this job: Make a real difference by helping customers understand and use our innovative products.
- Qualifications: Experience in customer service and a passion for technology; GCSEs required.
The predicted salary is between 25000 - 32000 £ per year.
This position is part of the P&M EMEAI Technical Customer Support team. To provide an excellent level of technical support to the customer and internal colleagues on the use of our products to ensure customer satisfaction.
Responsibilities
- Respond to telephone and email enquiries in relation to technical questions on our product line with a target enquiry response time of 24 hours.
- Ensure a professional and courteous response to all customers (external and internal).
- Provide prompt and accurate information to customers, field sales staff and other internal customers upon request in relation to technical aspects of a product or coatings specification.
- Participate in customer meetings including specifiers and architects.
- Provide detailed technical specifications to satisfy customer needs.
- Provide technical information on request to internal and external customers.
- Utilise Salesforce.com effectively for all enquiries feeding into projects.
- Continual development of industry knowledge through internal and external learning.
- Support the general running of the department.
- Encourage and develop a team culture both within own team and across the business.
- Enable and deliver effective training and development for individuals and the team.
- Achievement of effective communication both within own team and between teams.
Qualifications
- Experience in customer services or customer facing role.
- Educated to GCSE level.
- Desirable: Technical background in the coatings industry.
- Industry qualification such as ICorr, NACE, ASFP etc.
- Educated to Degree level – ideally in a technical/engineering field.
- Excellent English language – spoken and written.
- Highly proficient work with Microsoft Office (Word, Excel, Powerpoint).
Technical Customer Support Advisor in Bolton employer: Sherwin-Williams
Contact Detail:
Sherwin-Williams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Support Advisor in Bolton
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical knowledge! Brush up on the specifics of the coatings industry and be ready to discuss how your experience aligns with the role. We want to see that you can provide the excellent support our customers expect.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Technical Customer Support Advisor in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any technical background you have. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing excellent technical support and how your previous experiences make you a great fit for our team at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and colleagues, make sure your written application reflects your ability to communicate clearly and professionally. We love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sherwin-Williams
✨Know Your Products Inside Out
Make sure you have a solid understanding of the products you'll be supporting. Familiarise yourself with their technical specifications and common issues customers face. This will help you answer questions confidently and demonstrate your expertise during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Highlight situations where you resolved technical issues or went above and beyond to ensure customer satisfaction. This will show that you can handle the demands of the role effectively.
✨Brush Up on Technical Knowledge
If you have a technical background in the coatings industry, be ready to discuss it! Review any relevant qualifications like ICorr or NACE, and think about how they apply to the role. This will help you stand out as a candidate who understands the industry.
✨Practice Effective Communication
Since this role involves communicating with both customers and internal teams, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to refine your responses and ensure you're conveying information professionally and courteously.