At a Glance
- Tasks: Provide top-notch customer service and solve complex issues for our clients.
- Company: Join a dynamic team in a leading customer service environment.
- Benefits: Competitive salary, supportive team culture, and opportunities for growth.
- Other info: Exciting projects and a chance to develop your career in a fast-paced setting.
- Why this job: Make a real difference by building strong customer relationships and tackling challenges.
- Qualifications: 2-3 years of customer service experience and strong problem-solving skills.
The predicted salary is between 31500 - 38500 £ per year.
Provides a variety of customer service and support to internal and external customers. Responsibilities may include solving problems, researching complex information, and building customer relationships. The Customer Service Specialist may perform similar duties as the Customer Service Representative; however, it is distinguished by typically handling more complex customers or product lines, being able to handle both domestic and export orders, and being able to solve more difficult customer issues.
Responsibilities:
- Places customers sales orders in a timely fashion and before order cut-off.
- Receives and handles complex customer needs via incoming mail, telephone, and/or electronic contact regarding the organisation’s products and/or services, enters and adjusts orders, and resolves questions and complaints within span of control.
- Can handle all levels of complexity in orders (including export paperwork and certifications).
- Can onboard new CS agents, training, system access setup, coaching on the job, identify re-training points.
- Has a pro-active mindset and supports the Team overall, ensures positive reinforcement in the team, also in difficult situations.
- Contributes actively alongside Senior CS Specialists, as a Subject Matter Expert in Projects such as SalesForce, New Product introductions, Export, Client on-boarding, Warehouse setups, IT enhancements, etc.
- Can participate in key meetings upon request.
- Responds to a wide scope of inquiries and/or complaints liaising with the necessary departments where relevant.
- Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
- Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
- Builds customer relationships and serves as a liaison between sales personnel and customers to clarify orders, provide technical guidance (where appropriate), and facilitate recurring or new orders.
- Performs other duties as assigned.
Qualifications:
- 2-3 years of progressive customer service experience.
- High school graduate or equivalent education and experience.
- Providing customer service; Resolving customer problems and concerns; Developing correspondence and communications; Working with other departments and divisions; Applying department policies and procedures to difficult situations; PC skills; ERP (SAGE and/or SAP and/or Oracle 11i and 12, Analytics), Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required.
- Communicating with co-workers to provide and receive direction.
Salary is between 25 to 28k GBP.
Customer Service Specialist in Bolton employer: Sherwin-Williams
At Sherwin-Williams, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee well-being and development. As a Production Operative, you will benefit from flexible working patterns, comprehensive training opportunities, and a commitment to health and safety standards, all while contributing to a team that values collaboration and community engagement. Join us in a role where your skills can shine and grow within a company dedicated to inspiring and improving the world around us.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Bolton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sherwin-Williams. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sherwin-Williams before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sherwin-Williams:Your cover letter is your chance to shine! Tell us why you want to work at Sherwin-Williams specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sherwin-Williams!
How to prepare for a job interview at Sherwin-Williams
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
