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- Tasks: Manage customer orders and deliver top-notch service in a fast-paced environment.
- Company: Leading paint and coatings company with a focus on customer satisfaction.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work atmosphere.
- Why this job: Join a vibrant team and make a difference in customer experiences.
- Qualifications: Strong organisational skills, ERP experience, and confidence with Microsoft Office.
- Other info: Exciting opportunities for personal and professional development.
The predicted salary is between 28800 - 43200 £ per year.
A leading paint and coatings company seeks a Customer Services Representative in Birmingham, responsible for end-to-end customer order management and providing high-level customer service.
Candidates should have:
- Strong organizational and time-management skills
- Experience with ERP systems (preferably Sage)
- Confidence with Microsoft Office
The role supports customer satisfaction in a dynamic environment, offering a competitive salary and opportunities for career growth.
Order & Customer Experience Specialist in Birmingham employer: Sherwin-Williams
Contact Detail:
Sherwin-Williams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order & Customer Experience Specialist in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Order & Customer Experience Specialist, you'll need to convey information clearly and effectively. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge and potentially lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Order & Customer Experience Specialist in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with customer service and order management. We want to see how your skills align with the role, so don’t be shy about showcasing your organisational prowess!
Show Off Your ERP Skills: If you've got experience with ERP systems like Sage, let us know! Mention specific tasks you’ve handled using these systems to demonstrate your capability in managing customer orders effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team. Keep it engaging and relevant to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sherwin-Williams
✨Know Your Stuff
Make sure you understand the basics of order management and customer service. Brush up on your knowledge of ERP systems, especially Sage, as well as Microsoft Office tools. Being able to discuss how you've used these in past roles will show you're ready for the job.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational and time-management skills. Think of specific situations where you successfully managed multiple tasks or resolved customer issues efficiently. This will demonstrate your ability to thrive in a dynamic environment.
✨Practice Customer Scenarios
Anticipate common customer service scenarios and practice your responses. Think about how you would handle difficult customers or unexpected issues. This will help you feel more confident during the interview and show that you can maintain high-level customer service.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you. Remember, interviews are a two-way street!
