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- Tasks: Manage customer orders and ensure top-notch service from start to finish.
- Company: Join Sherwin-Williams, a leader in protective coatings with a vibrant culture.
- Benefits: Enjoy competitive pay, career growth, and wellness programmes.
- Why this job: Be the voice of customers and make a real difference in their experience.
- Qualifications: Customer service experience and strong organisational skills are a must.
- Other info: Work in a dynamic team with opportunities for continuous training.
The predicted salary is between 28800 - 43200 £ per year.
The Customer Services Representative is responsible for the effective end-to-end administration of the customer service function, from order receipt through to delivery. The role requires a proactive, customer-focused mindset to ensure high levels of customer satisfaction while supporting Sherwin-Williams’ commercial objectives. Acting as a key intermediary between customers, the commercial team, and the Finance function, the Customer Services Representative coordinates the flow of trade, ensuring accuracy, timeliness, and clear communication.
Working Pattern
This is an onsite role at Unit 2, Junction Six, Industrial Park, Birmingham, B6 7JJ, working Monday to Friday:
- 08:00 – 17:00 (Monday to Thursday)
- 08:00 – 16:00 (Friday)
Responsibilities
- End-to-end order management: Receive, acknowledge, input, and manage customer orders in the ERP, including stock checks, pricing, and article creation.
- Customer liaison & communication: Act as the primary customer contact, managing enquiries, documentation, confirmations, and proactive updates on delays or issues.
- Delivery & logistics coordination: Ensure agreed delivery deadlines, manage delivery paperwork, and liaise with carriers and internal teams.
- Account, data & commercial administration: Maintain accurate customer records, pricing conditions, discounts, and set up or amend accounts with internal approvals.
- Issues, claims & documentation management: Handle credit notes, claims, technical documentation, and maintain complete customer service records.
Qualifications
- Customer-focused mindset with proven customer service experience
- Strong organisational and time-management skills, with the ability to work autonomously and under pressure
- Experienced in ERP systems for order and account management (Sage preferred)
- Confident IT user, including Microsoft Office (Word, Excel, etc.)
- Collaborative and adaptable, with strong teamwork skills and flexibility in a changing environment
Our offer to you
- Competitive salary
- Company contributed pension
- Career growth opportunities in a truly international environment
- Innovation leaders in the protective coatings industry
- Sherwin-Williams Academy offers continuous training programmes for all seniority levels
- Attractive wellbeing, mental health, women & inclusion and ID&E programmes
About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being; Career … with opportunities to learn, develop new skills and grow your contribution; Connection … with an inclusive team and commitment to our own and broader communities.
It’s all here for you... let’s Create Your Possible
Eligibility to Work
You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.
Equal Opportunity Employer
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Customer Service Representative in Birmingham employer: Sherwin-Williams
Contact Detail:
Sherwin-Williams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sherwin-Williams. Understand their products, values, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or manage order issues. Role-playing with a friend can really help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your skills! During the interview, highlight your experience with ERP systems and your organisational skills. Share specific examples of how you've successfully managed customer orders or resolved issues in the past. Numbers and results speak volumes!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Customer Service Representative position.
We think you need these skills to ace Customer Service Representative in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t forget to mention your organisational and time-management skills! If you've worked with ERP systems like Sage or have strong IT skills, let us know. We love seeing candidates who can hit the ground running.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, just like you'll be doing with our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you're keen on joining our team at Sherwin-Williams!
How to prepare for a job interview at Sherwin-Williams
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you’ve handled difficult customers or resolved issues in the past. This role is all about ensuring customer satisfaction, so showcasing your experience and approach will definitely impress.
✨Familiarise Yourself with ERP Systems
Since the job mentions experience with ERP systems, especially Sage, make sure you understand the basics of how these systems work. If you have prior experience, be prepared to share specific examples of how you used it to manage orders or customer data.
✨Demonstrate Strong Communication Skills
As a Customer Service Representative, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you successfully communicated with customers or internal teams to resolve issues.
✨Show Your Organisational Skills
This role requires strong organisational abilities, so think of examples that highlight your time management and multitasking skills. Be ready to explain how you prioritise tasks, especially when under pressure, to ensure everything runs smoothly.
