Preferred location: Scotland (Glasgow, Edinburgh)
In this role as a Technical Service Advisor you will provide technical support, product training and application guidance to customers and distribution partners across Scotland. Building strong relationships with key accounts to drive sales growth, product adoption and customer satisfaction and working closely with Sales teams to deliver value-added solutions, resolve technical queries and support strategic business development initiatives.
Responsibilities
- Provide technical product support, application guidance and training to customer and distribution partners
- Build and develop strong relationships with key distribution account and end users across the uk
- Support sales growth by promoting new products, product lines, and value-added solutions.
- Conduct customer visits, product demonstrations, installations, and training sessions to drive product adoption and customer success.
- Partner closely with Sales and Technical teams to deliver outstanding customer support and business growth.
- Act as a trusted technical expert, helping customers improve product performance, quality, and operational efficiency.
Qualifications
- Ideally from a refinish or coatings background.
- Strong knowledge of the refinish industry.
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Ability to demonstrate products and correct processes within a bodyshop environment.
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Proven track record in a customer-facing role.
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Strong negotiation skills.
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Excellent communication skills.
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Computer literate, with the ability to use Microsoft Office applications to a good standard.
- Ability to use all refinish products to a high standard.
- Travel requirements - 50% or more
What we Offer:
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The established salary range for this position is £40,000-£48,000
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Company bonus
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Company car
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Work-Life Balance: We value your personal time and well-being.
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Career Opportunities: Grow within a truly international business.
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Ongoing Training and Support: Continuous learning and development opportunities.
Pay Transparency
The salary range shown refers to base salary only. In addition to this, we offer a broader total reward package which may include bonus or incentive pay, relevant allowances, and a range of competitive benefits. We encourage candidates to consider the full package when evaluating an offer.
Salary is determined using a structured and objective framework, taking into account the role’s responsibilities, required skills and experience, market benchmarks, and internal equity. This ensures pay decisions are fair, consistent, and aligned with our commitment to equal pay and legal compliance.
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Technical Service Advisor in Biggleswade employer: Sherwin-Williams
At Sherwin-Williams, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee well-being and development. As a Production Operative, you will benefit from flexible working patterns, comprehensive training opportunities, and a commitment to health and safety standards, all while contributing to a team that values collaboration and community engagement. Join us in a role where your skills can shine and grow within a company dedicated to inspiring and improving the world around us.
