At a Glance
- Tasks: Be the go-to person for customer support and ensure smooth delivery of cloud solutions.
- Company: Join Sherweb, a forward-thinking company that values curiosity and collaboration.
- Benefits: Enjoy competitive salary, flexible benefits, and extra time off to recharge.
- Other info: Experience a diverse culture and endless opportunities for personal growth.
- Why this job: Make a real impact by helping customers navigate the cloud with confidence.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 29700 - 36300 £ per year.
Stand Out of the Cloud.
At Sherweb, we believe there's always a different way forward.
We help businesses navigate the cloud with confidence, curiosity, and expertise, and we bring that same mindset to our people.
Location
- Remote (work from home)
- Here's how you will contribute to the success of the company
Our team goal is to make sure people use the best tools to work efficiently.
You will contribute to this objective by being the main point of contact for all incoming calls, various requests from our direct customers as well as from our partners.
Succeeding in this role means having the customer's concern at the heart of your actions while being attentive to needs.
To do this, you will collaborate with sales advisors, direct clients, partners and other key stakeholders.
- Here's what your day-to-day will look like in this role
- Ensure the timely and successful delivery of Sherweb's solutions according to customer needs and objectives.
- Accompany our customers on their journey of learning but providing full platform training, onboarding and supporting both new and existing customers.
- Collect customer feedback and identify opportunities to continuously improve our product and service offerings.
- Provide pre- and post-sales support.
- Play an important role in retaining our customers and partners by offering best-in-class, efficient and professional solutions as required.
- Have a strong focus on first-contact resolutions and problem-solving with a high sense of urgency to understand and resolve customer issues.
- Drive customer engagement and delight through meaningful and memorable conversations.
- Here's what you need to have and master to get the job
- You are driven by helping customers.
- You take pride in resolving issues within tight timelines.
- You are passionate about Customer Experience and in delighting them at each contact.
- You are a natural, personable and dedicated team player.
- Prior customer contact experience (telesales, call center, helpdesk).
- Familiarity with Managed Service Providers (MSPs) and their operations.
- Excellent communication and interpersonal skills.
- A Workplace Built For People Who Like To Explore
- A welcoming and diverse culture where different perspectives help us discover better ways forward
- Modern tools and technologies that empower you to do your best work
- A results-driven environment that values initiative, curiosity, and fresh thinking
- The freedom to take ownership, try new approaches, and make a meaningful impact
- Annual performance and compensation reviews that recognize growth and contribution
- Talented, supportive colleagues who are always willing to share knowledge and learn from one another
- A flexible total rewards package designed around you
- Competitive base salary
- Vacation entitlement that recognizes your previous experience
- Additional paid time off to rest, recharge, and come back inspired
- Flexible benefits that adapt to your needs and stage of life
- Flexible savings options to help you plan for what's next
- The freedom to grow your way
Your career doesn't have to follow a predetermined route.
Whether you're looking to deepen your expertise, explore a new role, take on bigger challenges, or discover skills you never knew you had, we'll give you the space, support, and opportunities to make it happen.
And of course, there's Sherweb Life
Our people are spread across different locations, backgrounds, and experiences, but we make time to connect.
From virtual events to in-person gatherings, Sherweb Life brings us together to celebrate, learn, have fun, and create memorable moments throughout the year.
Stand Out of the Cloud. Discover how far your curiosity can take you.
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Agent, Cloud Solutions (Sales) employer: Sherweb
At Sherweb, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Remote Partner Success & Growth Manager, you will enjoy flexible working arrangements, comprehensive professional development opportunities, and the chance to make a significant impact in the cloud solutions space. Our commitment to employee growth and well-being, combined with the dynamic nature of our industry, makes Sherweb a rewarding place to advance your career while building meaningful partnerships.
StudySmarter Expert Advice🤫
We think this is how you could land Agent, Cloud Solutions (Sales)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sherweb. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sherweb before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Agent, Cloud Solutions (Sales)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sherweb:Your cover letter is your chance to shine! Tell us why you want to work at Sherweb specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sherweb!
How to prepare for a job interview at Sherweb
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
