Negotiator

The responsibilities & skill set required for the role of Negotiator are listed below:

• Sales Negotiation & Client Management - acting as a Sales Negotiator in the branch, supporting the Valuer’s sales pipeline and delivering excellent client service.
• Handle and qualify buyer enquiries, arranging viewings and providing accurate property information.
• Register applicants, understand their buying needs, and match them with suitable properties.
• Conduct / Arrange viewings where required, presenting properties professionally and positively.
• Liaise with vendors, providing feedback from viewings and advising on marketing strategy.
• Negotiate offers between buyers and vendors, ensuring favourable outcomes while maintaining professionalism and transparency.
• Progress agreed sales through to completion, liaising with solicitors, surveyors, vendors, and purchasers.
• Assist in preparing valuations by gathering relevant property information and supporting the Branch Manager/Valuer.
• Maintain accurate records of all negotiations, offers, and communications within the CRM system.
• Support the branch in achieving sales targets and maintaining strong client relationships.

Administration

• Maintain a high standard of customer service, representing Simon Brien positively in all interactions.
• Handle incoming calls, emails, and walk-in enquiries, ensuring timely responses and accurate logging of information.
• Ensure all administrative processes are completed correctly, including appointment scheduling, system updates, and compliance checks.
• Ensure Terms of Engagement and all required compliance documentation are completed and filed prior to marketing a property.
• Oversee production of marketing materials including brochures, letters, and pricing schedules, ensuring consistency with branding.
• Liaise with the marketing department and branch team regarding marketing collateral and property presentation.
• Ensure accurate coordination of photography orders and uploading images to property files.
• Complete board orders and ensure they are correctly recorded on the system.
• Prepare branch materials for weekend viewings, including diaries, brochures, keys, alarm codes, and viewer packs.
• Ensure compliance with all company policies, procedures, and regulatory requirements.

Qualifications & Skills

• Minimum 2 years’ experience in a customer-facing administration role (estate agency experience desirable).
• Strong proficiency in Microsoft Office and CRM/database systems.
• Excellent organisational skills, with the ability to multitask and prioritise in a busy environment.
• Strong communication and interpersonal skills, with a professional and welcoming manner.
• High attention to detail with a focus on accuracy and presentation quality.
• Ability to work independently while contributing positively to a team environment.
• Familiarity with estate agency terminology, processes, and compliance is advantageous.
• Strong problem-solving abilities and a proactive approach to office management.
• Confidence and professionalism when dealing with clients both in person and over the phone.

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