At a Glance
- Tasks: Lead the service and maintenance division, ensuring smooth operations and client satisfaction.
- Company: A growing fire and security contractor with a focus on innovation.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Opportunity to oversee key client accounts and develop leadership skills.
- Why this job: Join a dynamic team and make a difference in fire and security solutions.
- Qualifications: Engineering background and experience in managing service teams required.
Location: Office-based – Upminster, Essex
Salary: £45,000 – £50,000+
Hours: 8:00am – 5:00pm
About the Company
This is a growing fire and security contractor delivering solutions across London and the surrounding regions, offering full lifecycle services from design and installation through to ongoing maintenance and support.
Overview
Managing the service and maintenance division, ensuring smooth operations, scheduling, and KPI tracking.
Key Responsibilities
- Manage service desk and incoming enquiries
- Schedule engineers and PPM works
- Oversee key client accounts (multi-site portfolios)
- Manage 2 service coordinators
- Monitor KPIs and performance
- Handle quoting and invoicing processes
- Use SIMPRO system
Requirements
- Engineering background
- Experience managing service teams
- Strong admin and organisational skills
- Software competent (SIMPRO preferred)
Service Manager in Upminster employer: Shero Talent Consultancy
As a Service Manager at our growing fire and security contractor based in Upminster, Essex, you will be part of a dynamic team dedicated to delivering exceptional service across London and beyond. We pride ourselves on fostering a supportive work culture that encourages professional development and offers competitive salaries, alongside opportunities for career advancement within a thriving industry. Join us to make a meaningful impact while enjoying the benefits of a collaborative environment and a commitment to employee growth.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Upminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security industry. Attend local events or join online forums to meet potential employers and get the inside scoop on job openings.
✨Tip Number 2
Showcase your skills! Prepare a portfolio that highlights your experience managing service teams and your engineering background. This will help you stand out when chatting with hiring managers.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to service management and KPI tracking. We can help you with mock interviews to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, we’re always looking for talented individuals like you to join our growing team.
We think you need these skills to ace Service Manager in Upminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in managing service teams and your engineering background. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Manager position. Share specific examples of how you've successfully managed service operations or improved KPIs in previous roles.
Show Off Your Software Skills:Since familiarity with SIMPRO is preferred, make sure to mention any experience you have with this software or similar systems. We love candidates who can hit the ground running, so highlight your tech-savviness!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Shero Talent Consultancy
✨Know Your Stuff
Make sure you brush up on your engineering background and any relevant experience managing service teams. Be ready to discuss specific examples of how you've handled service desk operations or scheduled engineers in the past.
✨Familiarise Yourself with SIMPRO
Since the role mentions a preference for SIMPRO, it’s a good idea to get acquainted with this software if you haven't already. If you have experience with similar systems, be prepared to explain how those skills can transfer to using SIMPRO effectively.
✨Showcase Your Organisational Skills
As a Service Manager, you'll need strong admin and organisational skills. Think of instances where you successfully managed multiple tasks or projects simultaneously, and be ready to share those stories during the interview.
✨Prepare for KPI Discussions
Understanding KPIs is crucial for this role. Be prepared to discuss how you've monitored performance metrics in previous positions and how you would approach tracking KPIs in this new role. This shows that you’re not just familiar with the concept but can actively manage it.
