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- Tasks: Support clients with HVAC queries and enhance their experience with technical solutions.
- Company: Leading provider of smart HVAC integration solutions.
- Benefits: Gain hands-on experience, mentorship, and career growth opportunities.
- Why this job: Kickstart your career in tech while making a real difference for clients.
- Qualifications: Bachelor’s degree and a passion for HVAC technology.
- Other info: Join a collaborative team and learn from industry experts.
The predicted salary is between 30000 - 42000 £ per year.
About The Client: Our client is a specialist provider of integration solutions connecting HVAC equipment and building systems with control platforms to deliver smarter, more efficient building management. We work with market-leading gateways and technology to simplify HVAC integration across a wide range of applications.
Role Overview: We’re looking for an enthusiastic Graduate Client Support Specialist to join our team. You’ll be the first point of contact for inbound client queries, helping customers with technical questions and support related to HVAC systems, Building Management Systems (BMS/BAS) and integration solutions. This is a customer-facing role ideal for someone with a keen interest in HVAC technology and building automation, looking to start their career in the technical services and systems integration space.
Key Responsibilities:
- Respond promptly and professionally to inbound client enquiries via phone, email and support portals.
- Assist clients with questions related to HVAC equipment, protocols and BMS integration.
- Log, track and follow up on support tickets and ensure timely resolution or escalation.
- Work closely with technical teams to understand product features, capabilities and common issues.
- Support the preparation of documentation, client communications, and training materials.
- Help maintain the knowledge base with clear articles and solutions for frequent client queries.
- Contribute to improving processes that enhance client experience and internal workflows.
What We’re Looking For:
Essential:
- Bachelor’s degree (any discipline), ideally with technical or engineering modules.
- A keen interest in HVAC systems, building automation, and technology.
- Excellent communication skills both verbal and written.
- Customer-focused mindset with strong problem-solving ability.
- Ability to learn quickly and work collaboratively in a small team.
Desirable:
- Familiarity with HVAC terminology, basic building systems or protocols (e.g., BACnet, Modbus, KNX).
- Experience in a customer support or client-facing role (internship, part-time work, volunteering).
- Basic understanding of technical documentation or diagnostics.
What You’ll Gain:
- In-depth exposure to HVAC and BMS technologies and systems integration.
- Hands-on experience in real-world client support and technical problem-solving.
- Mentorship from experienced professionals and opportunities to grow into more technical or account management roles.
HVAC Sales Support employer: Shero Talent Consultancy
Contact Detail:
Shero Talent Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HVAC Sales Support
✨Tip Number 1
Get to know the company inside out! Research their HVAC solutions and integration technologies. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since this role is customer-facing, being able to explain technical concepts clearly is key. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with professionals in the HVAC and building automation sectors on LinkedIn. Engaging with industry content can also help you stay updated and make valuable connections.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace HVAC Sales Support
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for HVAC technology and building automation shine through in your application. We want to see that you're genuinely excited about the role and ready to dive into the world of client support.
Tailor Your CV: Make sure your CV highlights any relevant experience or skills related to customer support, technical knowledge, or teamwork. We love seeing how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of your problem-solving skills and how you’ve helped others in the past. This is your chance to stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Shero Talent Consultancy
✨Know Your HVAC Basics
Before the interview, brush up on your knowledge of HVAC systems and building management technologies. Familiarise yourself with common terms like BACnet and Modbus, as this will show your genuine interest in the field and help you answer technical questions confidently.
✨Practice Your Communication Skills
Since this role is customer-facing, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family, focusing on how you would explain complex concepts in simple terms to a client.
✨Prepare for Common Client Queries
Think about the types of questions clients might ask regarding HVAC systems and integration solutions. Prepare thoughtful responses and examples from any previous experience you have, even if it’s from internships or part-time jobs.
✨Show Enthusiasm and Willingness to Learn
During the interview, express your eagerness to learn and grow within the company. Highlight your problem-solving skills and your ability to work collaboratively, as these traits are essential for success in a support role.
