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For Companies At a Glance
- Tasks: Provide first-line technical support for HVAC projects and guide clients to the right solutions.
- Company: Join a leading UK tech company in building controls and automation.
- Benefits: Competitive salary, stable hours, comprehensive training, and clear career progression.
- Why this job: Kickstart your career in a growing industry with hands-on experience and expert guidance.
- Qualifications: Strong HVAC knowledge and excellent communication skills are essential.
- Other info: Dynamic office environment with opportunities for continuous learning and development.
Our client is a UK-based technology company specialising in systems integration and interoperability solutions for building controls and automation systems. The business supports consultants, contractors, and end users by helping them specify, integrate, and implement the right products for their building projects.
The Role
Consyst is looking to appoint an HVAC Technical Support Advisor (First Line Support) to join their team at their Edgware office. This role is ideal for someone from an air conditioning or HVAC background who wants to move into an office-based, technical support position within the building controls industry.
You will act as the first point of contact for customers, responding to enquiries via telephone and email. Clients typically contact our client for advice on which products are best suited to their projects, and your role will be to understand their requirements, speak their language, and guide them towards the correct solutions. This is a fantastic opportunity for a young, ambitious individual who wants to build long-term technical expertise and progress within a specialist and growing sector.
Key Responsibilities
- Act as the first point of contact for customer enquiries via phone and email
- Understand client HVAC project requirements and provide technical guidance
- Advise on appropriate products and solutions based on project needs
- Interpret and understand technical drawings and specifications
- Communicate confidently with contractors, consultants, and engineers
- Log, track, and manage customer enquiries through to resolution
- Liaise with internal technical and engineering teams when required
- Continuously develop knowledge of building controls and automation systems
Essential Requirements
- Strong HVAC knowledge, particularly VRV systems, VRF systems, and fan coil units
- Background in air conditioning, HVAC, or building services
- Ability to read and understand technical drawings
- Confident telephone manner and clear written communication skills
- Keen to learn and develop within the controls and automation industry
- Organised, proactive, and customer-focused
Desirable Experience
- Experience with Fujitsu, Mitsubishi, or Panasonic systems
- Previous experience in a technical support, applications, or office-based HVAC role
- Exposure to building controls or BMS (not essential)
What’s on Offer
- £30,000 – £35,000 salary (dependent on experience)
- Full-time, permanent role with stable working hours
- Office-based position in Edgware
- Comprehensive training and ongoing technical development
- Clear career progression opportunities into controls, applications, or engineering roles
- Opportunity to join a specialist business at the forefront of building automation
HVAC Sales/ Technical support in Edgware employer: Shero Talent Consultancy
Contact Detail:
Shero Talent Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HVAC Sales/ Technical support in Edgware
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being clear and confident on the phone is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Brush up on your technical knowledge! Make sure you're familiar with HVAC systems, especially VRV and VRF systems. The more you know, the better you can guide clients to the right solutions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace HVAC Sales/ Technical support in Edgware
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the HVAC and technical support skills mentioned in the job description. Highlight any relevant experience you have with VRV/VRF systems or air conditioning, as this will show us you're a great fit for the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about HVAC and how your background aligns with our needs. Don’t forget to mention your eagerness to learn and grow within the building controls industry.
Show Off Your Communication Skills: Since you'll be the first point of contact for customers, it's crucial to demonstrate your clear written communication skills. Keep your application concise and professional, but let your personality shine through too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Shero Talent Consultancy
✨Know Your HVAC Stuff
Make sure you brush up on your HVAC knowledge, especially around VRV and VRF systems. Be ready to discuss specific products and solutions that are relevant to the role, as this will show your understanding of the industry and your ability to guide clients effectively.
✨Practice Your Communication Skills
Since you'll be the first point of contact for customers, practice speaking clearly and confidently. Role-play common customer scenarios with a friend or family member to get comfortable with explaining technical concepts in simple terms.
✨Get Familiar with Technical Drawings
Take some time to review and understand technical drawings and specifications. Being able to interpret these documents will be crucial in your role, so being able to demonstrate this skill during the interview will set you apart from other candidates.
✨Show Your Enthusiasm for Learning
This position is all about growth and development, so express your eagerness to learn more about building controls and automation systems. Share any relevant experiences or courses you've taken that showcase your commitment to advancing your technical expertise.
