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For Companies At a Glance
- Tasks: Deliver first-class customer service and support the sales team in a friendly environment.
- Company: Join a growing, successful business that values its people.
- Benefits: Earn £13 an hour with potential for permanent contract and career growth.
- Other info: Office-based role with a supportive team atmosphere.
- Why this job: Make a real impact by building relationships and resolving customer queries.
- Qualifications: Experience in customer service and excellent communication skills required.
This is a lovely temp-to-perm opportunity for an experienced CSR to join a friendly team and deliver a first class service to the firm's customers.
The Role
- Responding to queries on the telephone and via email
- Building relationships with customers
- Supporting the sales team, upselling products where appropriate
- Working as part of a friendly team
- Maintaining compliance and necessary data
- Liaising with internal and external colleagues
- Performing ad-hoc duties as required
You will need:
- Experience in providing first class customer service
- Ideally telephone based experience - call centre/contact centre or inbound/outbound calls
- First rate communication skills, able to build rapport with customers
- Some experience of handling complaints and resolving issues amicably and successfully
- Team player attitude and computer literacy
This temporary role is office based five days a week, paying £13 an hour. The intention is very much for the successful temporary hire to prove themselves and transition into a permanent contract. This is a lovely opportunity to join a growing successful friendly business that looks after its people. If you are immediately available or on a short notice, have great communication skills and are looking to step into a very successful stable environment, please apply for immediate consideration.
Customer Service Representative in Denbigh employer: Shero Talent Consultancy
Contact Detail:
Shero Talent Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Denbigh
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their friendly environment.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships with customers, try role-playing common customer service scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to share specific examples from your past experiences where you've successfully handled complaints or resolved issues. This will demonstrate your ability to provide first-class service and show that you're a team player.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you're keen on joining this lovely team. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Service Representative in Denbigh
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in providing first-class customer service. We want to see how you've built relationships with customers and handled queries, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. We love seeing how you align with our values and the role itself, so make it personal!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on what makes you a great fit for the team!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Shero Talent Consultancy
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you’ve handled queries, complaints, and built relationships with customers. This will show that you understand what it takes to deliver first-class service.
✨Practice Your Communication Skills
Since this role requires excellent communication skills, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member, focusing on how you would respond to common customer service scenarios. This will help you feel more confident during the actual interview.
✨Show Your Team Spirit
This position is all about being part of a friendly team, so be prepared to talk about your experiences working collaboratively. Share examples of how you’ve supported colleagues in the past and how you contribute to a positive team environment. It’s all about showing that you’re a team player!
✨Be Ready for Role-Play Scenarios
In customer service interviews, you might be asked to role-play a scenario where you handle a difficult customer. Think about how you would approach such situations calmly and effectively. Demonstrating your problem-solving skills and ability to remain composed under pressure can really set you apart.