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- Tasks: Join our team as a Customer Service Advisor, handling calls and processing orders.
- Company: We're an amazing company in Southall, focused on growth and customer satisfaction.
- Benefits: Enjoy free onsite parking, pension, life assurance, and bonus opportunities.
- Why this job: This role offers a chance to develop your skills in a supportive environment.
- Qualifications: Strong admin and customer service experience, excellent communication, and IT skills required.
- Other info: If you're organized and professional, we want to hear from you!
The predicted salary is between 15300 - 20400 £ per year.
Customer Service Advisor £25,500 plus bonus We are delighted to be working closely with an amazing company based in Southall, who are looking forward to bringing on board a new Customer Service Advisor to join their growing team! Do you have strong admin experience? Do you have previous customer service experience? Do you have a professional telephone manner? Do you have excellent communication skills? Do you have strong organisational skills? Do you have good IT skills? If this sounds like you and what you are looking for… APPLY TODAY!!! Customer Service Advisor Duties: Answering incoming calls Processing sales orders Making outbound calls Processing payments for orders Dealing with customer queries Making sure KPIs are being met Customer Service Advisor Benefits: Free onsite parking Pension Life assurance Bonus …
Customer Service Executive employer: Sheridan Ward Recruitment Services
Contact Detail:
Sheridan Ward Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your telephone manner by role-playing with a friend or family member. This will help you sound professional and confident when answering calls.
✨Tip Number 3
Research the company’s values and customer service philosophy. Being able to align your answers with their mission can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've met KPIs in previous roles. This will show that you understand the importance of performance metrics in a customer service environment.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous customer service and admin experience in your CV and cover letter. Use specific examples that demonstrate your skills in handling customer queries and processing orders.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples of how you've effectively communicated with customers in the past. Mention any experience you have with a professional telephone manner.
Demonstrate Organisational Skills: In your application, illustrate your strong organisational skills. You could mention how you manage multiple tasks or prioritize workloads to meet KPIs effectively.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the job listing, such as 'customer service', 'sales orders', and 'IT skills' to make your application stand out.
How to prepare for a job interview at Sheridan Ward Recruitment Services
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles in detail. Highlight specific situations where you successfully resolved customer issues or improved their experience.
✨Demonstrate Strong Communication Skills
Practice articulating your thoughts clearly and confidently. Use examples from your past experiences to illustrate how you effectively communicated with customers and colleagues.
✨Highlight Your Organizational Skills
Discuss how you manage your time and prioritize tasks, especially in a busy environment. Share examples of how you have handled multiple responsibilities while maintaining high-quality service.
✨Prepare for Common Customer Service Scenarios
Anticipate questions related to handling difficult customers or resolving complaints. Think through your responses and be ready to role-play these scenarios during the interview.
