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- Tasks: Assist customers with technical queries and provide solutions.
- Company: Join a dynamic, forward-thinking company in Newbury with big plans for growth.
- Benefits: Enjoy hybrid working, company bonuses, pay reviews, and free parking.
- Why this job: Perfect for those who love customer interaction and want to learn about tech products.
- Qualifications: 2-3 years in a customer-facing role; must be a car owner/driver.
- Other info: Exciting training opportunities and a chance to progress within the company.
The predicted salary is between 24000 - 36000 £ per year.
Corporate benefits package! Including company bonus, hybrid working and lots more!!!
We are currently recruiting for a technical team based in Newbury. This is a really exciting opportunity to join a forward-thinking dynamic company who have big plans for the future to develop and progress staff members.
You will be getting involved with customer service queries and solving technical support issues on products provided by the company. You will be the first point of contact to liaise with engineers and technicians to advise on solutions to any technical problems.
Are you looking for a challenging role that allows you to learn a new product in depth with fantastic training opportunities from the company!
We need somebody who loves speaking to customers and building relationships. The ideal background would be 2-3 years in a customer facing role (retail) or having worked in a busy customer service office role.
Must be car owner/driver due to location.
Duties for technical support advisor:
- Handling inbound calls
- Making outbound calls
- Liaising with customers and clients
- Product investigations
Benefits for technical support advisor:
- Hybrid working (after probation)
- Company bonus
- Pay reviews and increases
- Free parking
- Social events
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Technical Support Advisor employer: Sheridan Ward Recruitment Services Limited
Contact Detail:
Sheridan Ward Recruitment Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by StudySmarter. Understanding our offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Brush up on your communication skills, especially in a technical context. Practice explaining complex concepts in simple terms, as this will be crucial when liaising with customers and engineers.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully handled customer issues in the past. This will highlight your experience and readiness for the challenges of the Technical Support Advisor role.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Technical Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and technical support. Emphasise any roles where you've handled customer queries or solved technical issues, as this aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention your experience in similar roles and how it prepares you for the challenges of a Technical Support Advisor.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and technical knowledge. These are crucial for the role and should be evident in both your CV and cover letter.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is important for a customer-facing role.
How to prepare for a job interview at Sheridan Ward Recruitment Services Limited
✨Know the Product Inside Out
Before your interview, make sure to research the products offered by the company. Understanding their features and common technical issues will help you demonstrate your problem-solving skills and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer-facing roles. Highlight specific examples where you successfully resolved issues or built strong relationships with customers.
✨Prepare for Technical Scenarios
Anticipate questions related to technical support scenarios. Practice explaining how you would approach common technical problems, as well as how you would communicate solutions to customers clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the team dynamics, training opportunities, and the company's future plans. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.