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For Companies At a Glance
- Tasks: Provide top-notch support to customers via email, internet, and phone.
- Company: Join a forward-thinking company focused on delivering 5-star customer experiences.
- Benefits: Enjoy remote work options after training and flexible hours.
- Why this job: Perfect for tech enthusiasts who love problem-solving and teamwork.
- Qualifications: Previous experience in a support environment and excellent communication skills required.
- Other info: Working hours are Tuesday to Saturday, 1.30-11 PM.
The predicted salary is between 30000 - 42000 £ per year.
Sheridan Ward Recruitment are delighted to be recruiting for a forward-thinking company who are looking for an enthusiastic and driven candidate to come in and hit the ground running, thriving on providing a 5-star customer experience to their clients.
The main focus of this role is to provide a faultless service to any customers you come in contact with on an everyday basis, including engineers! You will be providing support via email, internet, and telephone, so you will need to have outstanding communication skills.
Do you have the ability to troubleshoot technical issues? Are you able to work independently but also be an excellent team player? Do you have previous support environment experience? If so, this role could be perfect for you!
Working Hours: TUESDAY TO SATURDAY 1.30-11PM. Must be able to commit to these hours (remote working after training).
As a Technical Advisor, you will need to have:
- Handling inbound and outbound calls
- Liaising with technical support for outsourced companies when needed
- Completing product investigations
- Following up on tickets opened
Technical Helpdesk Agent employer: Sheridan Ward Recruitment Services Limited
Contact Detail:
Sheridan Ward Recruitment Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Helpdesk Agent
✨Tip Number 1
Familiarise yourself with common technical issues and troubleshooting techniques. This will not only boost your confidence during the interview but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your communication skills by engaging in mock calls or role-playing scenarios. Being able to convey technical information clearly and effectively is crucial for a Technical Helpdesk Agent.
✨Tip Number 3
Research the company’s products and services thoroughly. Understanding what you’ll be supporting will help you answer questions more effectively and show your genuine interest in the role.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Technical Helpdesk Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Highlight your experience in customer service and technical support, as these are crucial for the Technical Helpdesk Agent position.
Tailor Your CV: Customise your CV to reflect relevant experience in troubleshooting technical issues and providing excellent customer service. Use specific examples that demonstrate your ability to handle calls and liaise with technical support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your communication skills and ability to work both independently and as part of a team, as these are essential for success in this position.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is vital in a customer-facing role.
How to prepare for a job interview at Sheridan Ward Recruitment Services Limited
✨Showcase Your Communication Skills
Since the role requires outstanding communication skills, be prepared to demonstrate your ability to convey information clearly. Practice explaining technical concepts in simple terms, as you may need to do this during the interview.
✨Prepare for Technical Troubleshooting Questions
Expect questions that assess your troubleshooting abilities. Brush up on common technical issues related to the products or services the company offers, and be ready to walk through your thought process when solving problems.
✨Highlight Your Customer Service Experience
This position focuses on providing a 5-star customer experience. Be ready to share specific examples from your previous roles where you successfully handled customer inquiries or resolved issues, showcasing your dedication to excellent service.
✨Demonstrate Teamwork and Independence
The job requires both independent work and collaboration with team members. Prepare to discuss situations where you've successfully worked alone as well as times when you contributed to a team effort, emphasising your versatility.
