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For Companies At a Glance
- Tasks: Join a dynamic team as a Service Desk Administrator, handling scheduling and customer queries.
- Company: Sheridan Ward is a vibrant company based in Watford, known for its friendly atmosphere.
- Benefits: Enjoy onsite parking, increasing annual leave, and fun team events.
- Why this job: This role offers a chance to thrive in a supportive environment while making a real impact.
- Qualifications: Ideal candidates should have a positive attitude and experience in scheduling or help desk roles.
- Other info: Apply easily by registering online for job alerts and pre-filled applications.
The predicted salary is between 24000 - 36000 £ per year.
Sheridan Ward is excited to be recruiting for a fabulous company based in Watford, which is looking for a Service Desk Administrator to join their friendly and dynamic team!
Role Overview
We are seeking someone with an upbeat and positive personality, ideally with scheduling or help desk experience. If you are bubbly, well-organized, a team player, and proactive, this could be the perfect role for you.
Service Desk Administrator Duties:
- Scheduling engineers on a CRM system
- Logging and closing requests
- Invoicing for chargeable calls
- Handling customer queries
- Creating quotations promptly
Benefits:
- Onsite parking
- Annual leave increases with length of service
- Team events
- Vibrant working environment
Application Process
To apply, you need to register or log in. Registration offers benefits like pre-filled application forms and job alerts.
Service Desk Administrator employer: Sheridan Ward Recruitment Services Limited
Contact Detail:
Sheridan Ward Recruitment Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Administrator
✨Tip Number 1
Familiarise yourself with the CRM systems commonly used in service desk roles. Being able to demonstrate your knowledge or experience with these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer queries in the past. This will highlight your proactive approach and ability to work well in a team.
✨Tip Number 3
Research the company culture and values of the organisation you're applying to. Tailoring your conversation to reflect their vibrant working environment can help you connect better with the interviewers.
✨Tip Number 4
Prepare questions to ask during your interview that show your enthusiasm for the role and the company. Inquiring about team events or growth opportunities can demonstrate your interest in being part of their dynamic team.
We think you need these skills to ace Service Desk Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Service Desk Administrator position. Tailor your application to highlight relevant experience, especially in scheduling or help desk roles.
Craft a Strong CV: Ensure your CV is well-organised and clearly outlines your previous experience, particularly any roles that involved customer service, scheduling, or administrative tasks. Use bullet points for clarity and include specific achievements.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your upbeat personality and team player attitude, and provide examples of how you've successfully handled customer queries or managed schedules in the past.
Check Your Application: Before submitting, double-check your application for any spelling or grammatical errors. Ensure all required documents are included and that they meet the specified file formats and size limits.
How to prepare for a job interview at Sheridan Ward Recruitment Services Limited
✨Show Your Positive Personality
Since the company is looking for someone with an upbeat and positive personality, make sure to let your own positivity shine through during the interview. Smile, maintain eye contact, and engage with the interviewer to create a friendly atmosphere.
✨Demonstrate Organisational Skills
As a Service Desk Administrator, being well-organised is crucial. Prepare examples of how you've successfully managed schedules or tasks in the past. This will show that you can handle the responsibilities of the role effectively.
✨Prepare for Customer Queries
You’ll be handling customer queries, so think about common issues that might arise in a service desk environment. Be ready to discuss how you would approach resolving these queries, showcasing your problem-solving skills.
✨Familiarise Yourself with CRM Systems
Since scheduling engineers on a CRM system is part of the job, it’s beneficial to have some knowledge of CRM software. If you have experience with any specific systems, mention them, or express your willingness to learn quickly.
