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- Tasks: Engage with customers via phone and email, resolving queries and processing orders.
- Company: Join a dynamic team in Southall, serving high-end clients with top-notch service.
- Benefits: Enjoy flexible working options and the chance to develop your customer service skills.
- Why this job: Perfect for those who love building relationships and solving problems in a vibrant environment.
- Qualifications: Experience in customer service or account management is essential; excellent communication skills required.
- Other info: Opportunity to work with prestigious clients in a supportive team atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
We are on the look out for a customer focused individual to join a customer service pod in a company based in Southall.
You will need to have experience in customer service/account management as this role will involve a lot of customer relations and contact via telephone and emails.
Are you somebody who enjoys building and maintaining relationships? Do you like to problem solve and make sure processes run as smooth as possible?
This role could be ideal for you.
Your clients will be working in high end, sometimes 5* establishments so you must have an impeccable telephone manner as well as excellent written English.
Duties include:
- Dealing with customers by telephone and emails
- Responding to customers enquiries
- Processing orders
- Resolving problems
- Coordinating with internal departments for delivery
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Customer Service Advisor employer: Sheridan Ward Recruitment Services Limited
Contact Detail:
Sheridan Ward Recruitment Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding our commitment to customer service excellence will help you align your responses during interviews and demonstrate that you're a great fit for our team.
✨Tip Number 2
Practice your telephone manner by role-playing common customer service scenarios with a friend. This will help you feel more confident and articulate when handling calls, especially since you'll be dealing with high-end clients.
✨Tip Number 3
Brush up on your problem-solving skills by reviewing case studies or examples of customer service challenges. Being able to discuss how you've successfully resolved issues in the past will impress us during the interview.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can give you an edge in understanding what we value in a Customer Service Advisor.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant account management skills. Use specific examples that demonstrate your ability to build relationships and solve problems.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention your impeccable telephone manner and excellent written English, as these are crucial for the role.
Showcase Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and coordination with internal departments. These are key to succeeding in this position.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sheridan Ward Recruitment Services Limited
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service or account management. Be prepared to discuss specific examples of how you've successfully handled customer inquiries and resolved issues.
✨Demonstrate Excellent Communication Skills
Since the role requires impeccable telephone manners and excellent written English, practice articulating your thoughts clearly. You might even want to prepare a few responses to common customer queries to showcase your communication skills.
✨Emphasise Problem-Solving Abilities
Prepare to discuss situations where you've effectively solved problems for customers. Think about the steps you took to resolve the issue and how you ensured customer satisfaction.
✨Research the Company and Its Clients
Familiarise yourself with the company and its high-end clientele. Understanding their values and expectations will help you tailor your responses and demonstrate that you're a good fit for their customer-focused culture.
