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- Tasks: Help customers with technical issues via phone and email.
- Company: Join a growing business in Newbury focused on customer support.
- Benefits: Enjoy hybrid working, pay reviews twice a year, and a company bonus.
- Why this job: Perfect for those wanting to transition from retail to an office role with full training.
- Qualifications: No prior office experience needed; excellent communication skills required.
- Other info: Ideal for high school and college students looking for entry-level opportunities.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting for a fantastic business based in Newbury, looking to expand their customer technical support team.
This role is an entry level position, no previous office experience required. We would love to find somebody who has previous worked closely with customers in retail or hospitality (or other customer facing roles) who is looking to move into a new office based role!
Full training provided!
We need somebody who has excellent communication skills and would enjoy learning a new role from scratch!
Duties for customer service advisor include:
- Answering customer phone calls and emails
- Solving technical issues
- Logging faults on the system
- Following up on tickets logged
Benefits for customer service advisor:
- Hybrid working (after probation)
- Pay reviews twice per year
- Company bonus
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Customer Service Advisor employer: Sheridan Ward Recruitment Services Limited
Contact Detail:
Sheridan Ward Recruitment Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Highlight your customer-facing experience during the interview. Even if it's from retail or hospitality, emphasise how those skills translate to a technical support role.
✨Tip Number 2
Familiarise yourself with common technical issues that customers face. This will show your proactive approach and willingness to learn, which is key for this entry-level position.
✨Tip Number 3
Practice your communication skills by engaging in mock conversations. Being able to clearly explain solutions to technical problems will set you apart from other candidates.
✨Tip Number 4
Research the company culture and values. Understanding what they stand for can help you align your answers during the interview and demonstrate that you're a good fit for their team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Even if you haven't worked in an office before, emphasise your customer-facing experience from retail or hospitality. Showcase how these skills translate to a customer service role.
Demonstrate Communication Skills: Since excellent communication is key for this role, provide examples in your application that illustrate your ability to communicate effectively with customers, whether through phone calls or emails.
Show Willingness to Learn: Express your enthusiasm for learning and adapting to new challenges. Mention any previous experiences where you successfully learned new skills or processes.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically for the Customer Service Advisor position. Use keywords from the job description to demonstrate that you understand the role and its requirements.
How to prepare for a job interview at Sheridan Ward Recruitment Services Limited
✨Showcase Your Customer Service Experience
Even if you haven't worked in an office before, highlight your experience in retail or hospitality. Talk about specific situations where you successfully handled customer queries or resolved issues.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions and rehearse them to sound confident.
✨Express Willingness to Learn
This position offers full training, so emphasise your eagerness to learn new skills. Share examples of how you've adapted to new roles or challenges in the past.
✨Prepare for Technical Questions
While you may not need prior technical knowledge, be ready to discuss how you would approach solving technical issues. Think about problem-solving strategies and how you would apply them in a customer service context.