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- Tasks: Provide top-notch customer service, process orders, and solve problems daily.
- Company: Join a supportive team in Southall focused on excellent customer care.
- Benefits: Full-time role with opportunities for career progression and a close-knit work environment.
- Why this job: Ideal for those who thrive in teamwork and want to grow into account management roles.
- Qualifications: Previous office-based customer service or admin experience is preferred.
- Other info: This is a full-time office-based position with no hybrid working options.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about providing excellent customer service on a daily basis? We are currently on the look out for an excellent customer care executive to work for a large team based in Southall. This role would suit somebody who has previous office-based customer service, order processing or admin experience.
This position will allow you to build and maintain great relationships with customers and suppliers. You could grow into an account manager or business development executive in a progression plan that the company support!
Are you looking for a company where you can work in a close knit and all help each other to get the job done daily? This could be the ideal company for you!
Full time office based, no hybrid working.
Duties include
- Processing customers orders
- Dealing with deliveries
- Answering a high volume of calls
- Liaising with customers and suppliers
- Invoicing
- Problem solving
- Sending a high volume of emails
Apply for this job
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Customer Executive employer: Sheridan Ward Recruitment Services Limited
Contact Detail:
Sheridan Ward Recruitment Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Executive
✨Tip Number 1
Familiarise yourself with common customer service scenarios and solutions. Being able to demonstrate your problem-solving skills during the interview will show that you can handle the high volume of calls and emails effectively.
✨Tip Number 2
Research StudySmarter and our values. Understanding our company culture and how we prioritise customer relationships will help you align your answers with what we’re looking for in a Customer Executive.
✨Tip Number 3
Prepare examples from your previous experience where you successfully managed customer orders or resolved issues. This will give you concrete stories to share that highlight your relevant skills and experience.
✨Tip Number 4
Practice your communication skills, as this role involves a lot of liaising with customers and suppliers. Clear and confident communication will be key to making a great impression during the interview process.
We think you need these skills to ace Customer Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience, order processing skills, and any relevant admin roles. Use specific examples to demonstrate how you've excelled in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you are interested in this role and how your skills align with the company's values and the job requirements.
Highlight Problem-Solving Skills: In your application, emphasise your ability to solve problems effectively. Provide examples of situations where you successfully resolved customer issues or improved processes.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sheridan Ward Recruitment Services Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your previous roles where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role, such as handling complaints or processing orders. Prepare responses that highlight your problem-solving skills and ability to stay calm under pressure.
✨Highlight Your Communication Skills
Since the role involves answering a high volume of calls and emails, be ready to discuss how you effectively communicate with customers and suppliers. Provide examples of how you've successfully managed communication in past positions.
✨Demonstrate Team Spirit
This company values teamwork, so be sure to convey your ability to work well within a team. Share experiences where you collaborated with colleagues to achieve a common goal, showing that you're a supportive team player.
