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- Tasks: Support sales by processing orders and assisting customers with enquiries.
- Company: Reputable business in Basingstoke with a strong customer service focus.
- Benefits: Life insurance, pension, 25 days holiday plus bank holidays, and parking available.
- Why this job: Join a dynamic team and enhance your customer service skills while making a difference.
- Qualifications: Prior customer service experience, strong communication, and IT skills required.
- Other info: Training provided; great opportunity for career growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Sheridan Maine are delighted to be working with a highly regarded business supporting recruitment for their customer service team in Basingstoke. We are on the hunt for a Customer Service Administrator who will proactively support sales for the business.
Key duties of the role will include:
- Process sales orders.
- Communicate with customers and assist with sales enquiries.
- Liaise with internal departments in relation to orders and customer queries.
- Update and maintain customer account information.
- Contact customers to generate repeat orders.
- Book service and repair visits.
This role will suit a highly organised individual who can maintain a professional communication manner and is able to build rapport with customers. The company is seeking an individual who is a team player as well as having good numerical and IT skills. Training can be provided; however, candidates must have some prior customer service experience.
Benefits include life insurance, pension and 25 days holiday + bank holidays. Parking is available at the building.
You are required to be eligible to work in the UK full time without restriction.
Due to the high volume of applications we receive, it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days, please assume that on this occasion your application has not been successful.
Customer Service Administrator in Southampton employer: Sheridan Maine - Accounting, Audit & Tax Recruitment
Contact Detail:
Sheridan Maine - Accounting, Audit & Tax Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Southampton
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Administrator, you'll need to communicate effectively. Role-play common customer scenarios with a friend to build confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Administrator in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can support our sales team, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Administrator role. Let us know how you can build rapport with customers and work well in a team.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sheridan Maine - Accounting, Audit & Tax Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with processing sales orders and handling customer enquiries, as well as the importance of maintaining accurate customer account information.
✨Showcase Your Communication Skills
Since this role involves liaising with customers and internal departments, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially when resolving customer queries or building rapport.
✨Demonstrate Your Organisational Skills
Being highly organised is key for this position. Think of specific instances where your organisational skills made a difference, whether it was managing multiple tasks or ensuring timely follow-ups with customers. Be ready to share these examples!
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the customer service team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
