At a Glance
- Tasks: Lead and inspire a customer service team to exceed sales targets and enhance customer experiences.
- Company: Join a market-leading organisation known for quality products and exceptional service.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Fast-paced environment with a focus on continuous improvement and accountability.
- Why this job: Shape a high-performing team and turn service into sales while making a real impact.
- Qualifications: Experience in leading teams and a strong background in B2B sales or customer service.
The predicted salary is between 30000 - 40000 £ per year.
Are you a results-driven Customer Service Team Leader ready to step into a role where you can influence performance, drive sales, and lead from the front? We’re partnering with a market-leading organisation known for its quality products and outstanding customer experience—and they’re looking for someone who can turn service into sales.
Why this role stands out:
- Real opportunity to shape a team and drive measurable results
- Blend of customer service leadership + sales/lead generation focus
- Join a business with a strong reputation and growth mindset
What you’ll be doing:
- Lead, coach, and motivate a customer service team to hit and exceed service & sales targets
- Use KPIs and data to drive performance, accountability, and continuous improvement
- Turn customer interactions into qualified leads and booked sales opportunities
- Ensure a seamless customer journey while handling escalations with confidence
- Build and manage a strong pipeline using CRM tools
What we’re looking for:
- Proven experience leading teams in a target-driven, fast-paced environment
- Strong background in B2B sales, lead generation, or commercial customer service
- A natural leader who can inspire performance and deliver results
- Highly organised, proactive, and confident using CRM systems
- Someone who sees opportunity in every customer interaction
If you’re passionate about this position or are keen to hear more, please click on “apply” as soon as possible. You are required to be eligible to work in the UK full time without restriction. Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days please assume that on this occasion your application has not been successful.
Customer Service/ Sales Team Leader in Plymouth employer: Sheridan Maine - Accounting, Audit & Tax Recruitment
Join a dynamic and innovative market leader that values your contributions as a Customer Service/Sales Team Leader. With a strong focus on employee development, you will have the opportunity to shape a high-performing team while enjoying a supportive work culture that prioritises growth and success. Located in a thriving area, this role offers a unique chance to blend customer service excellence with sales leadership, all within a company renowned for its quality products and commitment to outstanding customer experiences.
Contact Details:
Sheridan Maine - Accounting, Audit & Tax Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service/ Sales Team Leader in Plymouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sheridan Maine - Accounting, Audit & Tax Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sheridan Maine - Accounting, Audit & Tax Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service/ Sales Team Leader in Plymouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sheridan Maine - Accounting, Audit & Tax Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Sheridan Maine - Accounting, Audit & Tax Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sheridan Maine - Accounting, Audit & Tax Recruitment!
How to prepare for a job interview at Sheridan Maine - Accounting, Audit & Tax Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
