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- Tasks: Lead and inspire a customer service team to exceed sales targets and enhance customer experiences.
- Company: Join a market-leading organisation known for quality products and exceptional service.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Fast-paced environment with a focus on continuous improvement and accountability.
- Why this job: Shape a high-performing team and turn service into sales while making a real impact.
- Qualifications: Experience in leading teams and a strong background in B2B sales or customer service.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Are you a results-driven Customer Service Team Leader ready to step into a role where you can influence performance, drive sales, and lead from the front? We’re partnering with a market-leading organisation known for its quality products and outstanding customer experience—and they’re looking for someone who can turn service into sales.
Why this role stands out:
- Real opportunity to shape a team and drive measurable results
- Blend of customer service leadership + sales/lead generation focus
- Join a business with a strong reputation and growth mindset
What you’ll be doing:
- Lead, coach, and motivate a customer service team to hit and exceed service & sales targets
- Use KPIs and data to drive performance, accountability, and continuous improvement
- Turn customer interactions into qualified leads and booked sales opportunities
- Ensure a seamless customer journey while handling escalations with confidence
- Build and manage a strong pipeline using CRM tools
What we’re looking for:
- Proven experience leading teams in a target-driven, fast-paced environment
- Strong background in B2B sales, lead generation, or commercial customer service
- A natural leader who can inspire performance and deliver results
- Highly organised, proactive, and confident using CRM systems
- Someone who sees opportunity in every customer interaction
If you’re passionate about this position or are keen to hear more, please click on “apply” as soon as possible. You are required to be eligible to work in the UK full time without restriction. Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days please assume that on this occasion your application has not been successful.
Customer Service/ Sales Team Leader in Plymouth employer: Sheridan Maine - Accounting, Audit & Tax Recruitment
Contact Detail:
Sheridan Maine - Accounting, Audit & Tax Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/ Sales Team Leader in Plymouth
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your leadership style can drive sales and improve customer service. Use specific examples from your past experiences to demonstrate your impact.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and expectations. They might even give you a heads-up on what the interviewers are looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to make an impact.
We think you need these skills to ace Customer Service/ Sales Team Leader in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership experience and any sales achievements to show us you’re the right fit for the Customer Service Team Leader role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've turned customer interactions into sales opportunities, as this is key to what we’re looking for.
Showcase Your Data Skills: Since we value data-driven performance, mention any experience you have with KPIs or CRM tools. This will demonstrate your ability to use data to drive results and improve team performance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Sheridan Maine - Accounting, Audit & Tax Recruitment
✨Know Your Numbers
Before the interview, brush up on your KPIs and sales metrics. Be ready to discuss how you've used data to drive performance in your previous roles. This shows you understand the importance of numbers in a target-driven environment.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you motivated your team or turned around underperformance. This will demonstrate your ability to inspire and lead effectively.
✨Turn Service into Sales
Be ready to discuss specific strategies you've used to convert customer interactions into sales opportunities. Share success stories that illustrate your ability to see potential in every customer interaction.
✨Familiarise Yourself with CRM Tools
Since the role involves managing a pipeline using CRM systems, make sure you're comfortable discussing your experience with these tools. If you’ve used specific software, mention it and explain how it helped you achieve your goals.