At a Glance
- Tasks: Lead and motivate a customer service team to exceed sales targets and enhance customer experience.
- Company: Join a market-leading organisation known for quality products and exceptional service.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Be part of a company with a growth mindset and a reputation for excellence.
- Why this job: Shape a team and drive measurable results in a fast-paced, target-driven setting.
- Qualifications: Experience in leading teams and a strong background in B2B sales or customer service.
The predicted salary is between 30000 - 40000 £ per year.
Are you a results-driven Customer Service Team Leader ready to step into a role where you can influence performance, drive sales, and lead from the front? We’re partnering with a market-leading organisation known for its quality products and outstanding customer experience—and they’re looking for someone who can turn service into sales.
Why this role stands out:
- Real opportunity to shape a team and drive measurable results
- Blend of customer service leadership + sales/lead generation focus
- Join a business with a strong reputation and growth mindset
What you’ll be doing:
- Lead, coach, and motivate a customer service team to hit and exceed service & sales targets
- Use KPIs and data to drive performance, accountability, and continuous improvement
- Turn customer interactions into qualified leads and booked sales opportunities
- Ensure a seamless customer journey while handling escalations with confidence
- Build and manage a strong pipeline using CRM tools
What we’re looking for:
- Proven experience leading teams in a target-driven, fast-paced environment
- Strong background in B2B sales, lead generation, or commercial customer service
- A natural leader who can inspire performance and deliver results
- Highly organised, proactive, and confident using CRM systems
- Someone who sees opportunity in every customer interaction
If you’re passionate about this position or are keen to hear more, please click on “apply” as soon as possible. You are required to be eligible to work in the UK full time without restriction.
Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days please assume that on this occasion your application has not been successful.
Customer Service/ Sales Team Leader in Cardiff employer: Sheridan Maine - Accounting, Audit & Tax Recruitment
Join a dynamic and innovative company that values its employees and fosters a culture of growth and collaboration. As a Customer Service/Sales Team Leader, you will have the opportunity to shape your team’s success while working in a supportive environment that prioritises professional development and recognises achievements. With a strong reputation for quality and customer satisfaction, this role offers a unique chance to make a significant impact in a thriving organisation located in the heart of the UK.
Contact Details:
Sheridan Maine - Accounting, Audit & Tax Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service/ Sales Team Leader in Cardiff
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—definitely a foot in the door!
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and sales. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive—just what they’re looking for!
We think you need these skills to ace Customer Service/ Sales Team Leader in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership experience and any sales achievements to show us you’re the right fit for the Customer Service Team Leader role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've turned customer interactions into sales opportunities, as this is key to what we’re looking for.
Showcase Your Data Skills:Since we value data-driven performance, mention any experience you have with KPIs or CRM tools. This will demonstrate your ability to use data to drive results and improve team performance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Sheridan Maine - Accounting, Audit & Tax Recruitment
✨Know Your Numbers
Before the interview, brush up on your KPIs and sales metrics. Be ready to discuss how you've used data to drive performance in your previous roles. This shows you understand the importance of numbers in a target-driven environment.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you motivated your team or turned a challenging situation into a success. This will demonstrate your ability to inspire performance and deliver results.
✨Turn Service into Sales
Be ready to discuss specific strategies you've used to convert customer interactions into sales opportunities. Share success stories that illustrate your ability to see potential in every customer interaction, which is key for this role.
✨Familiarise Yourself with CRM Tools
Since the role involves managing a strong pipeline using CRM systems, make sure you're comfortable discussing your experience with these tools. If you’ve used any specific software, mention it and explain how it helped you achieve your goals.
