Account Manager

Working for one of the largest independent lift businesses in the UK, providing vertical transport solutions to public and private sectors and serving high‑profile national clients, Sheridan Lifts prides itself on operational excellence and consistent client satisfaction. As an Account Manager you will be part of the team that manages the highest‑profile clients in the business.

Location: Manchester Head Office

Team: Key Accounts Team

Role: Account Manager

Salary: Competitive

The Account Manager will manage a portfolio of smaller Key Accounts, with a view to achieving organic growth within the accounts through excellent service delivery. This role will involve communicating with your accounts both face‑to‑face and remotely, including travelling to client sites for meetings. The regular place of work will be the Manchester office of Sheridan lifts. The role offers opportunities to grow as the department structure has routes for developing your skill set and progressing your career.

Key Responsibilities

• Managing your own account portfolio to maximise organic account growth.
• Meeting with customers to advise on performance, compliance and provide improvements or recommendations.
• Advising service of your monthly services due for your accounts.
• Checking Joblogic on a daily basis to ensure that all services, call‑outs completed by service.
• Keeping and maintaining spreadsheets for call‑outs, service management and any repairs.
• Assisting clients on queries they may have and finding a resolution.
• Phone calls to customers and engineers.
• Key Accounts work as a team; when you or other members of the team are away, we cover accounts to ensure the client has a seamless interaction with our team.

Role Requirements

• Experience: Experience of working in a high‑pressure service department, ideally within a lift maintenance business.
• Communication Skills: Exceptional written and verbal communication skills, with good written and spoken English. The ability to hold a client meeting, either face‑to‑face or remotely. The Head of Key Account will assist Account Managers on some client meetings.
• Professional Conduct: As an Account Manager at Sheridan lifts, you will present yourself and the company to the client, maintaining integrity, reliability and a strong client relationship. This includes clear and respectful communication, ensuring all interactions whether with customers, suppliers or internal colleagues are courteous and professional. The role demands accuracy and transparency in handling contracts, pricing and service agreements as well as prompt responsiveness to client inquiries and issues. Confidentiality is critical when dealing with sensitive clients or company information. Additionally, the account manager should demonstrate problem‑solving skills, accountability for commitments and adherence to safety and compliance. Ultimately professionalism means acting as a trusted representative of the company, fostering confidence and long‑term customer partnerships. Suitable office workwear should be worn for all customer‑facing meetings, whether face‑to‑face or on Teams.
• Cross‑Department Collaboration: Work closely with service and repairs to ensure both service and repairs are completed in a timely manner and communicate using the relevant channels any updates.
• Systems Proficiency: Experience with Joblogic, Excel and Microsoft Word and Teams.
• Financial Management: Each client will have a bespoke set of financials. Purchase order management is important, to ensure Sheridans can bill for jobs afterwards; the sourcing of the POs will be your responsibility. Part of this is also knowing your client financial situation, i.e., year‑end budgets for repairs, CAPEX opportunities and priorities for the client. Identify opportunities for upselling and cross‑selling lifts products and services.