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For Companies At a Glance
- Tasks: Engage with customers via phone, email, and more to ensure their needs are met.
- Company: Join a dynamic company focused on empathy, accuracy, and clear communication.
- Benefits: Enjoy a supportive environment with opportunities for growth and development.
- Why this job: Be part of a team that values your ideas and celebrates progress.
- Qualifications: Strong interpersonal skills and attention to detail are essential.
- Other info: Ideal for those who thrive in a customer-focused, fast-paced setting.
The predicted salary is between 28800 - 43200 £ per year.
I'm recruiting for multiple Customer Service Advisors to join my client to meet the demand for their continued success and growing client base. This role is all about building strong relationships—managing customer communications across phone, email, portal, and post, and ensuring that customers have everything they need to succeed. You’ll also liaise with third parties to help support customer outcomes. This is an ideal opportunity for someone who enjoys a dynamic, customer-focused environment and wants to grow within a company that values empathy, accuracy, and clear communication.
What will you be doing?
- Contact existing customers to complete regular account reviews
- Identify changes in circumstances and recommend appropriate adjustments
- Ensure all documentation is accurate, complete, and compliant
- Maintain detailed records of review outcomes
- Collaborate with internal teams such as compliance and support services
- Deliver advice and recommendations with a customer-first mindset
What do you bring to the team?
- Strong interpersonal and questioning skills
- Organised and detail-oriented approach
- Ability to communicate complex information simply and clearly
- A commercial and customer-focused mindset
- High accuracy in data entry and record keeping
- Self-motivated and able to manage your own time effectively
Ready to make a difference? My client is passionate about creating an environment where people can grow, thrive, and make a meaningful impact. If you’re ready to be part of a supportive team that values your ideas, celebrates progress, and helps people live better—apply today.
Customer Service Advisor employer: Sherborne Talent Solutions
Contact Detail:
Sherborne Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company's values and mission. Understanding what they stand for will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills, especially in explaining complex information simply. You might be asked to demonstrate this ability during the interview, so consider role-playing scenarios where you explain a product or service to a customer.
✨Tip Number 3
Prepare examples from your past experiences that showcase your interpersonal skills and how you've successfully managed customer relationships. This will help you illustrate your fit for the role effectively.
✨Tip Number 4
Research common customer service challenges and think about how you would address them. Being able to discuss potential solutions during your interview will demonstrate your proactive approach and customer-focused mindset.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your interpersonal skills and attention to detail.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you've successfully managed customer communications and built relationships in previous positions.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Advisor.
How to prepare for a job interview at Sherborne Talent Solutions
✨Showcase Your Interpersonal Skills
As a Customer Service Advisor, strong interpersonal skills are crucial. During the interview, demonstrate your ability to connect with others by sharing examples of how you've successfully built relationships with customers in the past.
✨Be Detail-Oriented
Highlight your organised approach and attention to detail. You might want to mention specific instances where your meticulousness led to positive outcomes, especially in data entry or record keeping.
✨Communicate Clearly
Since the role involves explaining complex information simply, practice articulating your thoughts clearly. Consider preparing a brief explanation of a complicated topic relevant to customer service to showcase your communication skills.
✨Demonstrate a Customer-First Mindset
Emphasise your commitment to putting customers first. Share stories that illustrate how you've gone above and beyond to meet customer needs, and be ready to discuss how you would handle challenging situations with empathy and professionalism.
