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- Tasks: Solve complex technical issues and provide top-notch customer support.
- Company: Leading international support provider with a focus on excellence.
- Benefits: Dynamic work environment and opportunities to enhance your technical skills.
- Why this job: Make a real impact on customer satisfaction while using your language skills.
- Qualifications: Bilingual in English and French or German, with strong technical and customer service skills.
- Other info: Great chance for career growth in a supportive team.
The predicted salary is between 30000 - 42000 £ per year.
A leading international support provider is seeking an Application Support Analyst who speaks French or German. In this role, you will solve complex technical issues and ensure excellent customer support for clients across the UK and Europe.
Strong technical skills, customer service experience, and effective problem-solving abilities are essential. This position offers a dynamic work environment with opportunities to enhance your technical capabilities and make a significant impact on customer satisfaction.
Bilingual Application Support Analyst (EN + FR/DE) in Birmingham employer: Sherborne Talent Solutions
Contact Detail:
Sherborne Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Application Support Analyst (EN + FR/DE) in Birmingham
✨Tip Number 1
Brush up on your technical skills! Make sure you're comfortable with the tools and technologies mentioned in the job description. We want to show potential employers that we can hit the ground running.
✨Tip Number 2
Practice your problem-solving skills! Think of real-life scenarios where you've tackled complex issues. We can share these examples during interviews to demonstrate our capabilities.
✨Tip Number 3
Don’t underestimate the power of customer service experience! Prepare to discuss how we've handled difficult situations with clients. This will highlight our ability to maintain excellent customer support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our applications and follow up easily!
We think you need these skills to ace Bilingual Application Support Analyst (EN + FR/DE) in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and customer service experience. We want to see how your background aligns with the role of Application Support Analyst, so don’t hold back on showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your bilingual skills can enhance our support team. Let us know what makes you the perfect fit for StudySmarter.
Showcase Your Technical Know-How: In your application, be sure to mention any specific technical tools or software you’re familiar with. We love candidates who can hit the ground running, so let us know how you can contribute to solving complex issues right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter family!
How to prepare for a job interview at Sherborne Talent Solutions
✨Brush Up on Your Technical Skills
Make sure you’re well-versed in the technical aspects of the role. Review common issues that application support analysts face and be ready to discuss how you would troubleshoot them. This will show your potential employer that you’re proactive and knowledgeable.
✨Show Off Your Language Skills
Since this role requires bilingual abilities, practice speaking in both English and either French or German. Be prepared to switch between languages during the interview, as this will demonstrate your fluency and comfort level with both languages.
✨Prepare for Customer Service Scenarios
Think of examples from your past experiences where you provided excellent customer service or resolved a complex issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to follow your thought process.
✨Research the Company and Its Clients
Familiarise yourself with the company’s services and the types of clients they support. Understanding their business model and customer base will help you tailor your responses and show that you’re genuinely interested in contributing to their success.
