Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide expert application support and troubleshoot complex technical issues for clients.
- Company: Join a successful international client with a dynamic support team.
- Benefits: Competitive salary, professional development, and a chance to enhance your technical skills.
- Why this job: Make a real impact on customer satisfaction while developing your career in tech.
- Qualifications: Fluency in English and either French or German, plus strong technical skills.
- Other info: Exciting opportunity for growth in a fast-paced, collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
I am on the search for a talented and passionate individual to fulfill the role of Application Support Analyst who can speak French or German for my highly successful international client. You will be an integral part of the Client Support team, providing expert application support to clients across the UK and Europe. Your primary responsibilities will include troubleshooting and resolving complex technical issues, ensuring the smooth operation of support functions, and assisting the Application Support Manager in maintaining the efficiency of the support team and ITSM tools. In this fast-paced role, you will be expected to handle challenging problems while delivering exceptional customer service.
Key Responsibilities
- Technical Support: Offer expert support for our products, including diagnosing and resolving issues, suggesting solutions, and advising on best practices.
- Issue Resolution: Analyze and address customer issues using your technical expertise and training provided.
- Customer Interaction: Regularly engage with customers through support calls, manage open tickets, prioritise tasks based on customer impact, and advocate for their needs.
- Collaboration: Work closely with the Application Support Manager and cross-functional teams to support the release management cycle for customers.
- Ticket Management: Oversee ticket queues, ensuring proper triage and distribution among the client support team.
- Team Mentorship: Provide guidance and training to junior team members, fostering their professional development.
- Escalation Handling: Collaborate with 3rd line engineers to resolve complex technical issues.
- Product Issues: Communicate product issues to internal development and QA teams, ensuring that defects are properly understood and resolved.
- Documentation: Develop and maintain technical documentation, including support guides and process documentation.
Qualifications and Experience
- Strong commercial experience in application support or related technical roles.
- Be fluent in English and either German or French.
- Strong technical skills, including experience with enterprise applications, databases, and scripting languages.
- Excellent problem-solving and analytical abilities, capable of troubleshooting complex issues and implementing effective solutions.
- Strong communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams and explain technical concepts to non-technical stakeholders.
- Ability to work independently and manage multiple priorities in a dynamic environment.
- Exceptional customer service skills to ensure positive user interactions.
- Proficiency in Microsoft Office (or equivalent software).
This role offers an exciting opportunity to work in a dynamic environment, where you will have the chance to develop your technical skills while making a meaningful impact on customer satisfaction and the overall success of our support team. Apply now for a quick turnaround on your application and to avoid disappointment!
Application Support Analyst, French or German speaking in Birmingham employer: Sherborne Talent Solutions
Contact Detail:
Sherborne Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst, French or German speaking in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for an Application Support Analyst role, especially if you speak French or German. You never know who might have a lead or can refer you directly!
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills and be ready to discuss how you've tackled complex issues in the past. Practice common interview questions and think about how you can showcase your exceptional customer service skills.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you! Use our website to find roles that match your skills and interests. Tailor your approach to each company, showing them why you’re the perfect fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic addition to their support team.
We think you need these skills to ace Application Support Analyst, French or German speaking in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Analyst role. Highlight your technical skills, especially in application support, and don’t forget to mention your language proficiency in French or German!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your experience aligns with the responsibilities listed in the job description. Keep it engaging and personal.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We love seeing your analytical abilities in action, so don’t hold back on sharing those success stories!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Sherborne Talent Solutions
✨Brush Up on Your Technical Skills
Make sure you’re well-versed in the technical aspects of application support. Review common troubleshooting techniques and be ready to discuss your experience with enterprise applications, databases, and scripting languages. This will show that you can hit the ground running!
✨Prepare for Customer Scenarios
Think about past experiences where you’ve provided exceptional customer service. Be ready to share specific examples of how you resolved complex issues or handled difficult customers. This will demonstrate your problem-solving skills and ability to advocate for client needs.
✨Familiarise Yourself with ITSM Tools
Since you'll be managing ticket queues and collaborating with teams, it’s a good idea to brush up on ITSM tools. If you have experience with any specific tools, mention them during the interview. It shows you’re proactive and ready to contribute to the team’s efficiency.
✨Practice Your Language Skills
As this role requires fluency in either French or German, make sure you practice speaking in that language. You might be asked to demonstrate your language skills during the interview, so be prepared to engage in a conversation or answer questions in your chosen language.
